Review Time
By being honest and thoughtfull especially when someone's health is at risk..terrible service. Customer care needs improving.Absolutely disgusted..me and my partner turned up to view a property we both have health conditions..me myself type 1 with low immune system...we got there to find out that they had booked another party to view at the same time even though we had explained our situation to Linley and Simpson.. so we walked away from the viewing due to the health risk.. we called the office and got a snotty response from them..no respect and not a care for anyone's health..won't be using these again..hope if you use them they are a bit more honest and thoughtful with you..
Leeds Lindley and Simpson - very disappointing service. I have a flat with them with a tenancy ending they said that they would remarket - when I checked it had not been on the website! Not surprising that no one had expressed an interest in renting it! I was also told the wrong date the tenant was to move out. They informed my of the need for a new water cylinder and when I asked them details they ignored my emails. They used to be a good agent - now they are incompetent and don't care. Consider another agent if you want even mediocre service!
WORST LETTING AGENCYWe moved in last April 2023. We already encountered loads of problems on our first day.1. Window at the bedroom cana ? ?t be closed.2. Damp carpet on the entrance.July 2023, we started reporting damps and leak from the shower room. Which they did not fix. September 2023, bulging of chimney breast, leak from chimney and leak from the windows are starting. Every time it rains the window keeps on leaking that we need to put a tub on it. Moulds and damps are all over our bedroom and living room which caused my son to be ill for months. This continued until December 2023 which we involved council already.The landlord repainted the living room, fixed the chimney put some exhausts fans. All our just to patch things and not a proper fix. They did not change the plaster in our bedroom due to the reason of the landlord doesna ? ?t have funds to fix which I found very unfair since we pay our monthly rent on time. Despite that, we stayed in the house to finish our contract. Leak from window is not fixed still. Damp in the entrance was never addressed also the damp and tide marks that we reported we never addressed. We had to extend our contract until 7th June due to difficulty in looking for a house.1st of June the ceiling from entrance gave in. Thankfully it did not fall on my son since it is heavy. I rang Linley and Simpson and reported it as urgent. No one paid a visit until 4h of June from maintenance rang me and asked if the contractor can pay a visit on 5th of June which I agreed. No one came in the property to look, no one rang me or my husband. The contractor is claiming that he attended the property but my husband is inside the house cleaning and preparing it for turn over. Now the most disappointing part. The landlord charged us a ?75 for call out charges which we are definitely sure that no one came and no one attempted to contact us and reach us. Very disgusting. They rang Linley and Simpson but no one from the agency rang and notified us if the contractor is really waiting outside. Pure negligence. No receipt and invoice given as well but they already deducted the a ?75. Mind you, the landlord told Nicola Sharples that the repairs in the house will be delayed when I told them we need to extend our contract until June. The landlord keeps on delaying the repairs and now it is our fault that the house is starting to fall apartThis is very very very disappointing. I will never ever rent any property under this estate agency again. We feel like the landlord is taking off our money and the agency is helping her do that. After months of not fixing the house, she wanted to take our deposit now. Worst customer service as well. Tyla who was replying to us is very dismissive to our emails. Definitely they don't care about the tenants and they are just all after the money. They did not do anything to a landlord who paid an unannounced visit.They even returned our deposit with deductions after three weeks. WOW. JUST WOW.AVOID THIS LETTING AGENCY AT ALL COST.
This is the worst letting agency I have ever came across. Unfortunately, I rented an apartment from them when i moved to UK. And found that the company did not even provide me with the basic amneties which were mentioned in my contract letter. The company people are too reluctant to reply to any queries made by the renters. I will never recommend such a worst letting agency to anyone.
I have always had efficient service from Aimee Feltham. She obtains quotes for jobs quickly and attends to questions we may have following the quote. She never seems to get impatient if we have a few questions. She asks them and gets answers.
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Linley & Simpson are leading property experts, property managers and mortgage providers with properties in Yorkshire.
