Review of Linley & Simpson
My wife and I were looking to rent a property through Linley and Simpson and as part of their internal referencing process, we were asked to provide pertinent referencing details via their third party partner, Goodlord. It should be noted that the vast majority of the information requested on Goodlorda ? ?s platform had already been provided by my wife, when requested, in their application stage. Notwithstanding their request for us to duplicate significant amounts of information of which they already had access, I took the time to upload the requested documents/re-submit the relevant information to progress our application. However, I encountered a technical error on the app which halted the application. When we made them aware of this issue, instead of investigating and resolving, we were just arbitrarily sent a new link without any consideration for the root cause of the issue which was on the part of the Goodlord interface itself.My wife then spent significant time on the phone speaking with various members of their staff to try to explain to them that the problem was not the link, which fell on def ears. Nobody was actually listening to the problem we were having and the solution offered demonstrated that. My wife then spoke to Georgia Elsworth ("Senior Lettings Manager") who told us the only recourse was to email and/or call Goodlord ourselves to sort the problem out (as if we hadna ? ?t spent enough time on this process already). Unsatisfied with this outcome, I decided to call Georgia myself to see why she, as a lettings agent facilitating this tenancy, could not seek to solve this issue for us. It quickly became very clear that she had no regard for our time, nor situation. Georgia then lost all self-control and regard for any level of professionalism and started shouting down the phone asserting that we could not proceed with the tenancy if we did not use the faulty app. I have never come across such an unprofessional, angry and unhelpful individual in any of my processional encounters. After Georgia's outburst, and after asking her to calm down, she told me that she would not and could not contact Goodlord on our behalf to try and resolve the issue and put us in touch with Jasmine (referencing manager), who continued to tell me that Georgia was in fact incorrect, and that she could contact Goodlord to try and resolve the issue on our behalf. Jasmine came back to me to tell me that the technical issue had been resolved however, upon re-attempting to upload my documents it became clear that the error still existed and we could not continue with the application. SufficE to say, following the inability to continue with their internal referencing processes through no fault of our own and particularly due to the disturbing conduct demonstrated by their a ? ?Senior Lettings Consultant' Georgia, we decided to withdraw our application as we would not consider renting any property through Linley and Simpson, now nor in the future.Sadly, I feel Linley and Simpson have forgotten who they are in business to assist. The net outcome of this experience was a viable tenant who will never consider using any of their services again, and an unhappy landlady (whom we spoke with) who we believe is now looking to list the property with another, more professional and capable agency.
