Review Time
I ordered a watch strap that was advertised as having a silver clasp. I paid '? ?18, order number 179731. When it arrived it was a cheap version that had a black clasp, one that is available elsewhere for '? ?8.99. I requested a refund which was pre-agreed with Andy, and sent it back exactly as required to the address given, with the email enclosed. The refund never came. On chasing they are saying it never arrived back. As I cannot prove it with postage they are now just ignoring me. Very disappointed. I realise there may well be some dishonest customers out there, but I am not one of them.
Terrible customer service. I ordered two straps one fit fine and that why I gave them 2 stars instead of 1. However the other one doesn't work. I have sent them 3 emails using the two emails on their website, i sent the first 10 days ago now, but haven't heard back. I even contacted them on Instagram, but still no response. I can't return it until I get an email from them as that's the only way they allow returns. I will not use them again. They basically stole my money.
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