Name: Fitstraps
Rating: 3.3

Cristina C Guest

3 months ago

Never received the product despite

Never received the product despite requesting for the item to be resent or refunded. No communication afterwards.

Date of experience: Feb 27, 2025

Tim Breaks

3 months ago

Great customer service

Great customer service, great straps. Purchased Garmin 935 replacement and tools too fit were included.

Date of experience: Feb 23, 2025

jonathan

3 months ago

I have taken legal action to recover the money I paid for goods which were not supplied

After five emails asking what has happened to my order and getting no response at all from Fitstraps I have issued proceedings to recover the cost of the purchase and the cost of the court fee.

Date of experience: Feb 19, 2025

Liam P

3 months ago

Appalling customer service

I ordered a Christmas present for my mother over a week ago. The courier still hasn'???t even received the parcel yet and this company'???s customer service team could not care less to address my concerns or meet my needs. Avoid this company at all costs! I will most certainly be shopping elsewhere next time I'???m looking for a new band.

Date of experience: Mar 05, 2025

Rob Sladoljev

3 months ago

Not a happy customer.

I received my fitbit versa 2 '? ?watch band promptly and the product quality looked ok.However I had great difficulty trying to attach the new wrist band. I took it to a watch repair outlet and they also couldn't fit it. The metal band is not flexible enough to be attached its such a tight fit. Unfortunately nobody could attach it.So lm left with a band I can't use. I ended up putting the old one back on.I would love my money back as this product doesn't fit and I wouldn't want anyone else to go through the same as I did.Not a happy customer. I did receive a full refund thankyou Andy much appreciated.

Date of experience: Feb 28, 2025

kitty

3 months ago

Wrong order no acknowledgement

They got my order wrong and sent the wrong colour of wrist band. I sent an email over a week ago, informing them I wanted the correct order and how do I go about this. They have not even acknowledged my email.

Date of experience: Feb 13, 2025

Lauren S

3 months ago

Great quality, Quick Delivery, Lots of Options

Lots of options. Quick delivery. Strap feels good quality and looks good. Will definitely buy again, bagged such a good deal I could have a new strap for every outfit!

Date of experience: Feb 12, 2025

Paul Hanson Guest

3 months ago

Good quality straps and great customer service

Wrong order sent initially but one email is all it took for Andy to rectify, good quality strap and prompt, efficient customer service and resolution handling.