Fitstraps

3.3
3.3 from 802 Reviews and Ratings
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Average Rating

3.3

/
5

802 Reviews

5 Star
31%
4 Star
24%
3 Star
15%
2 Star
8%
1 Star
23%

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Review Time

Watch strap ordered on 17th March 25. I have not received it.

Placed an order for a watch strap on 17.03.25. order confirmed by email. Second email said I would soon get tracking information. I contacted company when this did not happen. No response from the company. Despite sending them a number of emails. Appalling company, About to contact my credit card company . DON'T BUY FROM THEM. I HAVE WASTED HOURS TRYING TO SORT THIS OUT.

1
Date of experience: Feb 20, 2025
Extremely Dissatisfied does not come close !!!!!!

Made an order on 31/12/24 which never arrived. Made contact and received a reply to say it had been posted 03/01/25 and expected delivery would be 08/01/25 and given P.O tracking number. Number was useless, kept saying no information until attempted delivery.Made contact again and was offered a replacement. No delivery yet again. Made contact again yet another replacement was offered. Yet again No Delivery. Made contact about a full refund of '? ?77.97 and as of this date no contact. Absolutely disgraceful. Definitely would NOT recommend !!!!!

1
Date of experience: Feb 01, 2025
Great and quick delivery service

Great and quick delivery service, really high quality product at a reasonable price. I would recommend.

5
Date of experience: Feb 06, 2025
Be wary if buying replacement straps for Fitbit Luxe

I placed an order for 2 replacement straps, one of which was described as an '???official'?? strap and the photo on the web site did appear to be identical to the strap that came with my Fitbit Luxe watch. As there was a discount if you ordered two straps, I decided to order a second strap even though I could see from the photo that it had a different buckle and therefore was not exactly the same as the official strap. I paid '? ?26.93 which included '? ?2.95 for shipping. When the 2 straps arrived I could immediately see that neither was an official strap but of more concern was that neither would lock into the watch so both were completely useless. I emailed the company to report the issue and received a reply to the effect that I would receive a full refund once I returned the product. I posted the straps on Thursday 26th September first class at a cost of '? ?2.10 and sent proof of posting to the company together with the receipt for the cost of posting for which I required reimbursement. I have received a refund of '? ?2.80 - no idea how that has been calculated - and have been told that the balance of '? ?26.23 I am owed will be paid when '???the item is delivered'??. As it is now over a week since the item was posted first class, I think it highly likely that the item has been delivered but a refund won'???t be forthcoming. Other reviewers on Trustpilot have had the same issue with Fitbit replacement straps from this company not being fit for purpose and several have had difficulty securing a refund. Be warned. UPDATE I am pleased to report that I have now received a full refund. It has taken over 2 weeks to get here but better late than never. I have therefore increased my rating from one star to three stars.

3
Date of experience: Jan 28, 2025
Customer kurt eyres
A receipt would have been nice

A receipt would have been nice

4
Date of experience: Feb 13, 2025
Not received order

I ordered a new strap on 26 February but as yet have still not received delivery. I have a sent 2 e mails but no response. I am very disappointed as have ordered before and had been very happy with serviceUpdate- as had no response, I have reported to my bank

1
Date of experience: Feb 14, 2025
Strap did not fit watch it was sold for

Strap did not fit watch it was sold for and hard to contact company for returns

1
Date of experience: Jan 31, 2025
Dr A H Trees
Replacement straps

Had an issue with the retaining loops in the strap but product replaced very quickly. Thank you. Would use again.

4
Date of experience: Feb 08, 2025
Only receive partial order

Hello, unfortunately I only re my partial order. Order #181214. Please could you send the other brown leather strap. Thank you

1
Date of experience: Jan 30, 2025
Sally Read
Brilliant so happy with it

Brilliant so happy with it

3
Date of experience: Feb 06, 2025

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Business Details

  • Upgrade your smartwatch with premium watch bands for Apple, Fitbit, Garmin & Samsung. Stylish, durable & perfect for any occasion with Free UK delivery on orders over £20

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