Review Time
Overcharged at Currys Chester. I purchased several items including two phones.One of the phones was the Pixel 9 Pro with ?300 off on the ticket.Had to take an important call during checkout, so my wife paid.When I checked the invoice later, the phone had not been reduced by the ?300 stated on the ticket.Took it back unopened the next day.The phone ticket had been changed and was back to it's normal price.I approached a member of staff regarding the discount not being applied. At this point the all smiles and "Here to help" turned into Here to make sure you don't get what you were entitled to!!!I was told, they were not calling me a liar, but anyone could walk in and say an item was cheaper the day before and they were charged wrong.They would not check the price ticket which had been swapped earlier that day, would only check what was showing on the system at that point.We hadn't discussed the price, as far as I am concerned if a product says it is ?300 cheaper, then it is ?300 cheaper, I do not need to discuss it.Also told as I hadn't taken a photo of the offer, they would have honoured it had I done so.I had to prove the price I should have paid, not them ! The whole experieence was unbeleivable. So I returned everything as was not prepared for this type of customer service and to be treated in this way.After all the money our company have spent over the years.Not another penny will come their way.
We went to purchase a new Fridge/Freezer and were met by Erica, a very nice lady, who said she would show us what the store had. She showed us the selection of the item and added her own insight to each product, giving us a chance to look at everything closely. We settled on a Bosch model and Erica went through the various payment options we had. She really went above and beyond to ensure that we were happy. We decided to pay it all in one go and she explained the extended warranty which we wanted to take out. All in all, a very good experience. Lovely lady to take care of us and great choice of items
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