Review Time
Everything here is excellent. I am a regular swimmer. Pool is nice and warm. Staff are working hard especially Lamia who works age the front desk she is absolutely fantastic and very professional in what she does she is the definition of excellence customer service. I am very happy here.
My wife and son went swimming. I went to pick them up at the end. We receive a PCN Fine for a ?100 and are informed that I was in the car park for 1 minute 20 seconds too long! Is it a customer car park or is it not a customer car park??? I was a customer going in and out of the car park. How grossly disgusting is it to fine a customer a ?100 for being in a customer car park! So 50 minutes of swimming has now become a ?111 (people cannot afford this kind of stupidity at this moment in time). Suffice to say we'll never return and you will lose any future income and I will tell all family and friends and anyone I talk to avoid this nasty place. It's old and tired and dirty anyway so just go to Swim Central instead of this revolting place! They trick you by not making the parking rules clearer - it's not visible enough on their website, the email booking that you actually read has no information about this, it's not clear in the car park there is a camera and if you are going in with kids you'll likely be too distracted to see the kiosk. I think that the management of this place needs to get their heads examined as the customer should be treated nicely and they are just going to end up closed - I think that this place needs to get shut down. You can see it's decline in the reviews on various sites - it's useless! They are no help with the parking fine and from reading other people experiences customers are treated horribly - it's just not the way to behave when running a business. It's totally shameful and utterly disgusting in everyway! You need to make some changes starting with getting rid of that parking camera. The company that runs the parking camera has no way of contacting them (not email and you can't talk to them 1-2-1 on the phone) so they hide digitally and you cannot even try and get a resolution. I reckon they ignore the appeals and let the fines get bigger and bigger for their own benefit - these two are in the scam together. Do not go to this leisure centre - stay clear of it - they don't care about their customers at all - you're just a cash cow! I hope this place gets closed down! It's the most disgusting experience ever!!!
I joined a little over a week ago after putting it off for years because in my mind gyms were somewhere already fit people came to and I was worried about being judged. I shouldna??t have worried. The staff, every single one I have encountered so far, has been friendly and helpful and are welcoming to all. The facilities are clean and varied and the pool is great. Therea??s a real mix of ages and abilities here and I feel right at home.Ia??ve been coming 3-5 days a week depending on my shifts for a gym session followed by a swim and my gym membership is probably the best use of money I could possibly spend.
Staff are very friendly and helpful.Premise is maintained well and clean.Instructors are the best one could ask for. Especially Marcus, Cordelia, Gideon, Charles and Sam. These are instructors whose classes I have attended.Age and ability is not an issue and all instructors accept the variety to provide alternatives. Atmosphere is great so I look forward to going to the gym everyday
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