My wife and son went swimming. I went to pick them up at the end. We receive a PCN Fine for a ?100 and are informed that I was in the car park for 1 minute 20 seconds too long! Is it a customer car park or is it not a customer car park??? I was a customer going in and out of the car park. How grossly disgusting is it to fine a customer a ?100 for being in a customer car park! So 50 minutes of swimming has now become a ?111 (people cannot afford this kind of stupidity at this moment in time). Suffice to say we'll never return and you will lose any future income and I will tell all family and friends and anyone I talk to avoid this nasty place. It's old and tired and dirty anyway so just go to Swim Central instead of this revolting place! They trick you by not making the parking rules clearer - it's not visible enough on their website, the email booking that you actually read has no information about this, it's not clear in the car park there is a camera and if you are going in with kids you'll likely be too distracted to see the kiosk. I think that the management of this place needs to get their heads examined as the customer should be treated nicely and they are just going to end up closed - I think that this place needs to get shut down. You can see it's decline in the reviews on various sites - it's useless! They are no help with the parking fine and from reading other people experiences customers are treated horribly - it's just not the way to behave when running a business. It's totally shameful and utterly disgusting in everyway! You need to make some changes starting with getting rid of that parking camera. The company that runs the parking camera has no way of contacting them (not email and you can't talk to them 1-2-1 on the phone) so they hide digitally and you cannot even try and get a resolution. I reckon they ignore the appeals and let the fines get bigger and bigger for their own benefit - these two are in the scam together. Do not go to this leisure centre - stay clear of it - they don't care about their customers at all - you're just a cash cow! I hope this place gets closed down! It's the most disgusting experience ever!!!
