Future customers beware. I complained about poor workmanship of an expensive leather suite that came from Italy. I asked for them to replace it and the only resolution they would offer was return of the goods with a credit note to be spent instore NB NOT a refund minus 20 penalty 688. So I was effectively being fined 20 for the poor manufacture of their expensive Brechia Italian leather furniture. Expensive it is. Comfortable and well made it is not. The making of this furniture was outsourced to a factory in Italy, presumably for cheapness and nobody in UK checked the quality so Im left with an armchair where one arm is left without stuffing and the sponge on the seat is sloping so that I am thrown to one side and left sitting against an arm. It really is absolute rubbish. I also felt insulted when the engineer sent to check it said Its meant to be like that. A dishonest stitchup. Awful quality and customer service and wont use again and will spread the word to friends and relatives. Customers beware something crooked going on here. Now Im waiting for another predictable AI response from customer services which is how I came to be offered the previous laughable solution. Dont bother.Date of experience 10 April 2025

Date of experience: February 04, 2025

Lauren was fantastic as a sales person

Date of experience: January 17, 2025

Excellent delivery service from Mehtab and Nicolae! They were punctual, professional, and took great care while assembling our new bed from Furniture Village. Everything was done efficiently, and they made sure not to cause any damage to our home. Dependable drivers.

Date of experience: February 01, 2025

PAT AND ANDRZES were amazing, they took their time to assemble the chair and table for us.

Date of experience: January 16, 2025

Salesman was so friendly and knowledgeable. The items I ordered were out for delivery within 4 days of ordering.

Date of experience: January 16, 2025

Have always had good experiences with Furniture Village.All the staff we had contact with from first visiting the showroom to delivery were polite, friendly and clear in their explanations and answers to our questions.Shak Bass the delivery team completed the fitting of legs backs to our Armchairs and explained the care process fully.Thank you for a smooth and efficient process.

Date of experience: January 05, 2025

The two crew, Paul Danny who delivered and set up the bed were polite and very competent at what they were doing. All the packaging was cleared away. The headboard is an issue for as but that will have to be removed, other than that everything is good.

Date of experience: January 20, 2025

Paul provided excellent service. He listened to what my requirements were when looking for a sofa.

Date of experience: January 20, 2025

The delivery drivers Amine De R Dovr were very friendly and polite. They worked very hard to unpack the sofas and put them together.

Date of experience: January 07, 2025

Massimo and Eddie were both brilliant, very professional

Date of experience: January 27, 2025

Just had our corner sofa delivered by Stu and Ste. They were quick, efficient and really friendly. Told them where we wanted the sofa and within 15 minutes it was put together exactly where we had asked. They ensured all the rubbish was removed too and left the room clean and tidy. Would use furniture village and their delivery service again!

Date of experience: January 17, 2025

Adrian was very polite and professional, very informative and just a very nice gentleman

Date of experience: January 15, 2025

Quick and nice service

Date of experience: January 20, 2025

Arshad and Gomes were fabulous, tidy and organised . Great service

Date of experience: January 02, 2025

Excellent service by Rajesh in the Ruislip store. He explained everything in detail about the Tempur mattress.

Date of experience: January 20, 2025

Shak Ben were very professional

Date of experience: December 28, 2024

Great people who work there and nobody on your back as soon as you walk in

Date of experience: January 05, 2025

Great customer service , good prices and quality . I have bought several items and never been disappointed. New purchase today from Kieran , excellent customer service thankyou

Date of experience: January 05, 2025

Staff very polite and very helpfulNothing was to much trouble and we were made to feel welcome.A big thank you to Keith who dealt with our order very efficiently nice gentleman.

Date of experience: January 06, 2025

Arshad Gomes did a great job setting up the bed!

Date of experience: December 28, 2024