Relaxed environment. Good information given about the product and services by my customer agent.

Date of experience: February 10, 2025

Please please please could someone sort this out for me. In November 2024 I ordered Sofas, beds, tables which were all late, however Ive now got a majority of my order however there is still one item missing since November 2024 now may 2025 I have rang the store in Tunbridge Wells 4 times every time someone promises to call me back as of 10th May 2025 no one has rung me back, not once have I received a call back. I am writing this review in desperation with the hope that somebody senior will see this and feel sorry for me and sort the final part of my order out. The order number is 0404B3377 placed on 21st Nov 2024

Date of experience: February 03, 2025

Falguni and Ania have been brilliant.Thank you!

Date of experience: January 31, 2025

Great to meet Gary the team. Really helpful friendly. We will be back again.

Date of experience: February 13, 2025

Really happy with our new sofa. We purchased ??The Moreno fabric corner sofa. So far, all great. The delivery drivers Ben H and Perri were very professional, friendly and polite. They put together our sofa, gave us good advice and answered any questions concerning the sofa. The delivery was very quick. They also gave us updates on the way to us about our delivery. Great service.

Date of experience: January 30, 2025

Delivery men great. Gomes and Stan. Polite and good at their job. Furniture village very poor. Did not meet delivery time unable to contact anybody to get updates.

Date of experience: February 03, 2025

Adviser at the store was well informed and very helpful. Sofa bed Nicoletti we??ve ordered is expensive but the best quality product we??ve seen.

Date of experience: January 21, 2025

Great service with Paul and Ty

Date of experience: February 05, 2025

Very good help from the team, happy to shop again since they are very understanding

Date of experience: February 10, 2025

Kept inform of delivery time.Delivered and assembled. Packaging taken away. Pleasant, respectful, and helpful gentlemen..

Date of experience: January 24, 2025

Shiva was a Great assistance to make a good choice.

Date of experience: February 02, 2025

Cliff and Gary were super! My order arrived on time and the process was smooth.

Date of experience: January 18, 2025

My experience was good your team was efficient and got the job done to a high standard. No problem and I thank you for very great service from your team delivery people. Thank you.

Date of experience: January 30, 2025

Our shopping was easy to choose with the advise of Justyna, she is a lovely lady that loves what she does. Carry on your hard work

Date of experience: January 21, 2025

Steve Wong went the extra mile to get the deal done nothing was to much trouble ,kook forward to order arriving,

Date of experience: January 29, 2025

Customer service with James was excellent.

Date of experience: January 30, 2025

No pressure to purchase so able to peruse at our leisure. When we did require assistance Alan was very helpful and knowledgeable.

Date of experience: January 22, 2025

We like Furniture village as the products are displayed in a very homely manner. We visited today looking for living room suite and met David who was very helpful, professional and knowledgeable. We felt very relaxed and he was not pushy at all. We bought furniture today and we have always had good service from all staff at furniture village

Date of experience: January 25, 2025

Phil and Ahmed really looked after me instore and deserve nothing but credit for their excellent service. Thanks guys

Date of experience: January 30, 2025

We had a very helpful, patient and understanding salesman help us with the purchase of a new bed.

Date of experience: January 15, 2025