Excellent service

Date of experience: September 19, 2024

Fantastic quick build and very friendly Glenn and Neil super friendly

Date of experience: September 09, 2024

Again excellent experience with Alan .. and Mo. Really good advice choosing our Sofas chair and footstool .. coffee and loads of cuddles for Coco our dog. Being dog friendly is a big plus .. great store

Date of experience: September 08, 2024

Suzette was fantastic with helping us choose the perfect sofa ... very friendly and helpful would definitely come back

Date of experience: September 09, 2024

Delivery drivers Paul and Danny were fast, professional and very polite. Sofas came on time as expected. Perfect condition. Great service all round.

Date of experience: August 29, 2024

Mark was a nonintrusive salesman. He welcomed us to store, checked were ok, and let us wander independently. Once we had identified the piece of furniture we were interested in, we called Mark over and started to discuss our potential purchase.We ended up buying a table and chairs, the process was simple, we did not feel smothered and were extremely happy with our purchase

Date of experience: September 16, 2024

Steve and Rhys delivered our table extension on Friday 9th, they phoned in advance to confirm the time, Steve was very polite and friendly and Rhys wanted to take a photo of our table they offered to put it on but we said not to worry as we didn??t need it on. Well done to them both.

Date of experience: September 09, 2024

Furniture Village delivery by Stu and Ste very nice and very helpful they showed me how to care for my suite and where very nice. They turned up right on time and left no mess. I would definitely recommend them.

Date of experience: September 04, 2024

Tom and Callum were very careful and respectful. They moved out an older settee and then assembled the new suite and located it as we wanted. We couldn??t be happier. Thank you.

Date of experience: August 24, 2024

Tony was very professional and made us feel at ease through the whole process of buying a sofa.

Date of experience: September 10, 2024

Whilst the experience with some of the customer care team has been stressful in dealing with our damaged sofa, one customer service manager has been most helpful and provided quality customer service that is rarely seen these day. Anshul has given us 5 star service and eased our stress, Ive knocked off 1 star because of the rating I would give furniture village after care in general which would be 3 star only. So altogether, 4 star. Thank you Anshul for helping us!

Date of experience: August 21, 2024

Corey was very helpfulHad a table chairs delivered 2 weeks ago and a leg on a chair snapped. Corey responded to my online enquiry within a few hours, was very friendly and helpful in getting me a replacement sent out. Very happy with the outcome

Date of experience: September 13, 2024

Bass and Liam

Date of experience: August 29, 2024

Very good experience from start to finish, No pressure selling, no following us around, a very relaxed environment.Thank you Neil Plowman.

Date of experience: September 06, 2024

Very friendly and helpful staff.

Date of experience: August 19, 2024

Great experience dealing with Moshin. No pressurised sales. Very helpful knowledgeable on the products. Went out of his way, even stayed after closing time to help us.

Date of experience: August 27, 2024

I went to the Gillingham store after seeing the sofa I liked online, I was assisted by Kami who answered all of my questions. Once I had made my mind up he filled in all the paperwork explaining everything in detail to me. Can??t fault the customer service in this store. Cannot comment on my sofa as I am waiting for delivery which is scheduled to come earlier than i expected, thank you Furniture Village!

Date of experience: August 25, 2024

The whole process was very easy, no problems with ordering, the guys delivering the bed were helpful and pleasant

Date of experience: August 27, 2024

Great service from Pat Andrzej. They delivered and Assembled our new sofa this morning without any issues, they were polite, friendly and made sure we were happy with everything before they left. Thanks again

Date of experience: August 16, 2024

Excellent service today,store clean and tidy,staff very helpful and polite

Date of experience: August 29, 2024