I bought a Jules 3 seater settee in green velvet 1 year ago. The seat cushion has sagged to my shape and although there is nothing structurally wrong with the technician who came to look at it has told me the foam used is soft and it will get worse. Furniture Village have refused to do anything and I was not informed it would lose shape. Do not buy this sofa

Date of experience: September 27, 2024

Excellent service and quality product

Date of experience: September 25, 2024

We had a great team to deliver our sons bed today. Carlton and Headley were so professional, arriving right on time and handling everything with care. They carefully unpacked the bed and set it up exactly how we wanted, ensuring that everything was perfect before they left.

Date of experience: October 07, 2024

Great service by Liam, got what I needed. Straight forward sale. Thank you!

Date of experience: October 05, 2024

Ben and Shak were very helpful and showed us how to operate the bed properly. Thank you for all your help!

Date of experience: October 15, 2024

Table and chairs set up, no complaints on what we are allowed to do and not do all boxing packed up and removed. Good communication by the company on the lead up. Delighted.

Date of experience: October 14, 2024

Sean was amazing. He helped us navigate through the various choices of bed mattresses, ottoman style and textures of fabrics even headboard. He ensured it was tailor made for me and my husband??s individual needs. We highly recommend Sean ??

Date of experience: September 24, 2024

Harry and Andras were brilliant, really friendly, helpful and professional. They made sure I was happy with everything, and left it all clean and tidy. Very happy with the service!

Date of experience: September 19, 2024

Our dining set arrived earlier than estimated and looks so beautiful. The delivery and assembly was prompt and seamless. Kevin and Wayne were very professional, efficient and genuinely pleasant. It was an excellent service overall.

Date of experience: October 08, 2024

We were struggling to choose a sofa there were just so many options. Luckily, we met Paul, who genuinely helped us find the perfect one. He impressed us with his advice and professionalism it felt like speaking to an interior designer who instantly understood what style of sofa would suit our space and needs.Paul gave us all the time we needed to make a decision, with absolutely no pressure to buy. The service was outstanding informative, supportive, and relaxed. We also received a lovely discount, which was a nice bonus! Honestly, without Paul??s guidance, we wouldn??t have found the right sofa. I came in thinking I knew what I wanted, but he helped me realize there was a better option.It was refreshing to speak with someone who truly understands the products.Were still waiting for the delivery, so we can??t comment on the sofa itself yet, but thanks to Paul, we feel confident we made the best choice

Date of experience: October 05, 2024

All aspects of our purchase were done in a friendly, professional and exemplary manner from our sales chap to phone enquiries and to Matt and Shaun who couldnt have been more helpful and cheerful. We are so pleased with our sofa. The whole process couldnt have been any better. Well done!!!

Date of experience: October 03, 2024

really good service as i was very indecisive with what i wanted so he was very patient he said take your time till i was xx ready and he made us both a nice coffee

Date of experience: September 30, 2024

I recently had a fantastic experience with Bass and Liam from Furniture Village during the delivery of my new mattress. From start to finish, their service was quick, professional, and efficient. They arrived on time and handled the mattress with care, ensuring it was placed exactly where we wanted it.Both Bass and Liam were friendly and courteous. I truly appreciate their hard work and dedication to customer satisfaction. I highly recommend their delivery service to anyone looking for a hasslefree experience!

Date of experience: September 21, 2024

Very polite delivery men, they went above and beyond to help us in anyway possible.Their names were Amine and DerdourIf was having another delivery from furniture village would hope for the same guys for sure

Date of experience: October 03, 2024

Steve and Stacey did the business and were friendly, quick and professional

Date of experience: September 30, 2024

Delivery on time, professional service, Pete was good with the dog, checked i was happy with everything, kept informed. Old table taken away, limited distribution, Thank you Pete and Brandon.

Date of experience: September 17, 2024

So far so good. Ross was very helpful and we concluded the transaction in a matter of minutes. 810 weeks till delivery, we are most excited

Date of experience: September 25, 2024

I just had my dinning table delivered today and the delivery team was very good and helpful.

Date of experience: September 30, 2024

Amazing service, very helpful excellent customer service a couple of very nice men took extreme care getting my new sofa into my property

Date of experience: September 22, 2024

Would like to mention Lukasz Piotr the delivery person . I was informed ten minutes before the delivery that he was on his way. The chairs were very quickly assembled and brought to the room .On the whole, the service was quick, efficient and hasslefree. Thank you!

Date of experience: September 22, 2024