Tapjoy

3.6
3.6 from 310 Reviews and Ratings
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Average Rating

3.6

/
5

310 Reviews

5 Star
55%
4 Star
8%
3 Star
5%
2 Star
3%
1 Star
28%

Filtered Reviews

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Review Time

Pamela Murrey
Every effort was made to fix my issue

Every effort was made to fix my issue and it was fixed. There was a small delay dealing with verification codes but that might have been an email issue. I really appreciate the help.

4
Date of experience: Nov 24, 2024
No rewards

Rewards have not been received as promised. Have requested rewards multiple times and still have not received them after being told they would be received after review.

1
Date of experience: Nov 16, 2024
Easy support adsistance

Easy support adsistance, very detailed guide for required infomation.

5
Date of experience: Nov 08, 2024
It was handled in good time and well

It was handled in good time and well. Thank you.

5
Date of experience: Nov 13, 2024
Very responsive and fast

Very responsive and fast. Superb service

5
Date of experience: Nov 12, 2024
I liked the service

I liked the service, I just think it could have been translated into Portuguese. But I really liked the service because it was very practical.

5
Date of experience: Nov 17, 2024
Questions still remain unanswered

You say that my issue is being actively worked on in you'???re response to me, however, at no time in any way during my communication with your customer service representative have they answered a single question I'???ve asked, they have lied to me numerous times, they went from claiming to be contacting the developer of the game for verification to immediately stating that they are discussing '???the points I brought up'?? with advertisers and other parties and the shocker here is I brought up no points that had merits to discuss with anyone, my entire letter that prompted the new lie and method of delay tactic consisted of asking for Alida Hosks job title, direct supervisors name and contact information and office address where legal documents could be forwarded in the event I had decided to file any adverse action against this company and person in particular, and that was responded to with (again no shocker) absolutely nothing relevant to anything I asked or brought up and another generic statement speaking about bringing up the points I discussed with advertisers and blah blah blah, the point is this, you are obviously fostering and supporting, perhaps even training individuals to legally deny your consumers their rightful access to information and access to individuals for grievance and mediation services for the consumers you profit from, as a publicly traded company and one that does business online in the United States as per federal law protecting the rights and interests of domestic consumer rights your company must provide specific information upon requesting it, so since I can'???t get any information on you'???re site via support,And believe have me I have weeks of denied attempts at information and unresponded to questions, lots of responses but nothing remotely related to anything I had said in a previous communication or answer to even a single question or request of information. I'???ll ask here, please provide me with the job title, direct supervisor and office address where legal documents and mail may be sent for Alida Hosk an employee at Tapjoy. You may respond at your earliest convenience to my email address, please note this is my third and final attempt at requesting in a civil manner information that is legally required to be provided to me. My next communication will be certified, notarized, and served in person by civil officer, most certainly at your expense since all my previous reasonable attempts at receiving information have been met with such obvious disregard and questionable ethical standards.

1
Date of experience: Nov 20, 2024
I shouldn'???t have to prove every time

I shouldn'???t have to prove every time that I made the purchase to get my rewards very frustrating and then it takes a couple of days for them to get it

3
Date of experience: Nov 06, 2024
STEPHEN SENAM AWI
The support was swift

The support was swift

5
Date of experience: Nov 02, 2024
Tap joy is a scam

Conversation ID: #4110396I had also the bad review from the tap joy Because their agent was so lazy around 12 hours later they respond and after responding they are saying you send me the wrong screen shots and take from online but I do a purchase in game after that they won't add my rewards into the offer wall account and I was feeling it was a scam

1
Date of experience: Oct 31, 2024

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  • Offerwall is an in-app rewarded marketplace connecting top advertisers with premium publishers.

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