Review Time
I was upgraded by bOnline and told that there would be no downtime. Actually i was made a guaranteed by Bogani Mafu who works at bOnline. He said to be there will definitely will be no downtime and that all the teams will be online to help if there was any issues. He rang me after 5pm to say the has raised a ticket to send to the other team who aren't working. Now i am without a Phone line until potentially Tuesday due to the bank holiday. The diversion he set didn't work and no follow up to see if the diversion was working. Now they have closed and i still have no Pharmacy phone line over the weekend and potentially part of next week. I warned Bogani that do you have your team free, if there is any issues as bank holiday weekend and i don't want to have no phone lines. He said i will guarantee that the lines wont go down then left me without the diversion working. Very irresponsible behavior
I am going to write a detailed review on this company and I hope it helps serves people to steer clear as it is nothing short of shambolic.Since taking on this phone line over 2 yrs ago I have had nothing but issues. The connection is ALWAYS poor and 9 out of 10 times the phone line keeps breaking so you cannot hear your customers. After complaining numerous times they said eventually the have made a new app- this app was supposed to improve the line and have no disturbance. My first question was then....well why if you have a new app, you did not inform all the customers to transfer to it? (common sense) but no I kept paying for a service that is poorly functioning. Following the move on to the new APP this came with its own problems. The greeting messages have disappeared and phone line quality continued to be poor. I called the technical team reported the issue and they came back saying it has been fixed. A few months forward customers reported that they were placed on the music hold for over an hour or for as long as they were willing to wait. As this was happening, our phonelines here would ring for up to 5 times before the customer is disconnected (on our side). On the customers side they are kept on holding music!!! and we were oblivious to this for months!! Can you please tell me how much money and business we have lost because of this!! After this I decided enough was enough I will cancel this service as it is not fit for purpose and I have told customer service I will not give any cancellation notice as it is their system that is failing to operate to a satisfactory level and I have lost all trust and faith that they will solve the issues. This was way back in october 2024. Following this they have ignored my request (which may I add I sent a formal email as well asking them to cancel). However they ignored all these requests to cancel and kept my fees and bills going with the excuse that it is their policy that someone has to call me first before the cancel it!!! However as I am running a business it is understandably difficult to get hold of me and so I told them I have emailed them (with my registered email address they have for me asking for this cancellation!!!. It is now the 22/04/2025 and my account has still not been closed!!! that is over 6 months now since I first told them to cancel their service. Today they called me (as per their stupid policy) and she said nothing useful other than try to fleece me and tell me I am still liable for the phone line although I have clearly told them many times I do not want this service. So in short they will outright refuse to close your account and they will try to rack up a bill and charge you for a service that DOES NOT WORK!. Customer service is totally incompetent and the lady whom I spoke to has little or no understanding to the above.If you are seeking a shambolic service of a phone line along with customer service clowns then this is the right service for you.I have since moved to a new provider and the quality is second to none.AVOID this company at all costs and please rely on the negative reviews here as they are 100% accurate.Just so you don't act like you do not know who this review is from...it is from voip number 03301656195
My Dad died in December last year and we had to deal with a multitude of companies and bills, this by far has been the worst one to have dealt with. Not only was the process lengthy and time consuming, it has also been dealt with awfully from a customer service point of view.I had to settle a final bill of '? ?39.60 for two months of unpaid charges and in order to this I had to provide proof that my Dad had died in the form of a death certificate. No other contract, company or service requested this which I found frustrating and a bit insensitive. The bank had notified all direct debits that he had died as other companies were already aware of the facts due to this before I even contacted them.I paid the bill and was told the account had been cancelled. Another '? ?19.80 was applied to the account without our knowledge for another months service, despite the fact I was told the account had been cancelled and have email proof of this. We had no way of knowing this happened until we were sent threats to go to court over an unpaid bill. My poor Mum turned on my Dads phone to be greeted by these threatening emails.I had to waste time in my day to contact Bonline again to resolve this and it took days for them to get back to me to confirm it was an error and that the charge of '? ?19.80 was cancelled as was the account.I have now seen that yet another bill of '? ?19.80 has been applied to the account and the whole process is starting again. This company has taken around 3 hours of my time just dealing with this and the service is shambolic, especially for such a sensitive situation - how can so many people make so many mistakes, I don't know how anyone could trust them to provide any form of a decent service. As it stands I am still wating for this to be resolved. The account needs to be closed, immediately.
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