Review of Bonline
My Dad died in December last year and we had to deal with a multitude of companies and bills, this by far has been the worst one to have dealt with. Not only was the process lengthy and time consuming, it has also been dealt with awfully from a customer service point of view.I had to settle a final bill of '? ?39.60 for two months of unpaid charges and in order to this I had to provide proof that my Dad had died in the form of a death certificate. No other contract, company or service requested this which I found frustrating and a bit insensitive. The bank had notified all direct debits that he had died as other companies were already aware of the facts due to this before I even contacted them.I paid the bill and was told the account had been cancelled. Another '? ?19.80 was applied to the account without our knowledge for another months service, despite the fact I was told the account had been cancelled and have email proof of this. We had no way of knowing this happened until we were sent threats to go to court over an unpaid bill. My poor Mum turned on my Dads phone to be greeted by these threatening emails.I had to waste time in my day to contact Bonline again to resolve this and it took days for them to get back to me to confirm it was an error and that the charge of '? ?19.80 was cancelled as was the account.I have now seen that yet another bill of '? ?19.80 has been applied to the account and the whole process is starting again. This company has taken around 3 hours of my time just dealing with this and the service is shambolic, especially for such a sensitive situation - how can so many people make so many mistakes, I don't know how anyone could trust them to provide any form of a decent service. As it stands I am still wating for this to be resolved. The account needs to be closed, immediately.
