I was upgraded by bOnline and told that there would be no downtime. Actually i was made a guaranteed by Bogani Mafu who works at bOnline. He said to be there will definitely will be no downtime and that all the teams will be online to help if there was any issues. He rang me after 5pm to say the has raised a ticket to send to the other team who aren't working. Now i am without a Phone line until potentially Tuesday due to the bank holiday. The diversion he set didn't work and no follow up to see if the diversion was working. Now they have closed and i still have no Pharmacy phone line over the weekend and potentially part of next week. I warned Bogani that do you have your team free, if there is any issues as bank holiday weekend and i don't want to have no phone lines. He said i will guarantee that the lines wont go down then left me without the diversion working. Very irresponsible behavior
