Name: Better
Rating: 4.1

bopitboy

6 months ago

Great experience with Clare sorting out

Great experience with Clare sorting out my direct debit, thanks again

Date of experience: Dec 07, 2024

david adams

6 months ago

Better - dona??t bother, the admin are incompetent

Wea??ve been better members since 2013, joined via an offer via my employer. I signed up for a family membership & everything was great. My kids both reached 18 so came off the offer leaving me & my wife. We both attended the Workington sports centre weekly.Over the last few years the admin team must have changed as they continually request proof of employment- which Ia??ve provided, however my wife was apparently emailed by better requesting proof of employment- an email she never received! However better would not address the issue without response from the missing email - why was she was being asked for proof of employment when the account was in my name I have no idea - everything was in my name therefore what difference would her employment / employer make in this situation??She had her access suspended - & was told so at the desk in front of people we had trained with for the last 10 years or so - this caused extreme embarrassment to my wife at the time. We called customer services who promised a manager would call to sort out / discuss the issue within 48 hours - no call. (A call could have addressed the whole issue)Due to the constant hassle & ineptitude of better customer services we decided to cancel our membership If only things had remained how they were wea??d still be there

Date of experience: Dec 11, 2024

Abdelmadjid Guest

6 months ago

Thumbs up

Good professional staff.Very well organized.Clean facilities.Many many thanx.

Date of experience: Dec 12, 2024

zohura

6 months ago

Good

Good - the barriers are really weird other than that I'd recommend this facility.

Date of experience: Dec 10, 2024

Shakila Tagari

6 months ago

Great range of classes

Great price, great range of classes, most importantly i travel from afar just for the women only activities !!

Date of experience: Dec 19, 2024

Diane Squires

6 months ago

Had a brill class with Hannah today

Had a brill class with Hannah today . Good as always, really pushes us . Wonderful .Saltash leisure is lucky to have her , so inspiring and fun

Date of experience: Dec 24, 2024

ani

6 months ago

Lovely local gym

Recently moved, lovely local gym. Clean and organised. My first session was great at the dance class. Would definitely would be enjoying my membership.

Date of experience: Dec 06, 2024

MR WRIGHT Guest

6 months ago

Competant and friendly staff.

Date of experience: Dec 13, 2024

Jenny Mcmullen

6 months ago

GREAT STAFF

On arrival receptionist was friendly happy to help My induction was with Lewis who made me feel at ease and took on board what i was sayingHe was polite knowledgable and helpful

Date of experience: Dec 07, 2024

Light the light

6 months ago

Packages should be more accessible

The customer service is great however the packages for kids and juniors don't include open water swimming. I am sensitive to chlorine and wanted to swim with my son who is 14 and allowed in open water swimming (local reservoir) when accompanied by an adult. 14 year olds are allowed to swim there by paying single sessions a ?13 but not memberships. Expensive isn't it.