Review Time
If I could leave 0 I would. I ordered test. Tried to get on line to take text. Kept getting error messages. I contacted support at least 4 times trying to get help. I used chrome ,Firefox, safari, updated to latest versions and always got that the browser was not compatible. I even went to the public library to use their computer which are latest versions. Error on there also that browser was not compatible. In all my emails I asked to get a refund if it is not going to work. Finally I asked for supervisor and to get a refund. They said if I had an email stating I wanted a refund I could get it. I sent the email but they denied it because I asked for help in that first email in addition to a refund if I can't get it to work I really wasn't asking for the refund. Every email I sent stated if I couldn't get it to work I wanted my money back. Don't use them. Was easier to go to a test center, make an appointment and take the test. Not any more money either. So they got my money and I have not been able to take the test. Very poor customer service also. At the time I was having the problems taking tests, I couldn't get help. And when they finally did follow up I wasn't online, and there only reply was to use chrome or Firefox which I already was.
The classes are hopefully designed to learn!However learning on line computer reading is not even fun plus it is boring.The classes take to long to complete.3 credits by the time you read take the chapter quiz and then the final you have spent about 6-7 hours.I believe you can have the chapter quiz and if you pass after 1-3 times as you have it set at you pass.I don'???t believe you have to have a final.
I purchased the Fire Life Safety Training Course that was supposed to be 1 hour in length. I was provided with 7 slides that covered the introduction. This was followed by the Final Exam, and course completion certificate. After requests for the course to be reviewed, fixed and reset so it could be completed, I was told I could log in and complete the course. This reset immediately provided the course completion certificate, but not the actual course. I am now being told they will not offer any resolution beyond the original reset. Very disappointing and unprofessional. Refund or course reset with complete course offering have been requested.
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