Review Time
Thomann is the first place I go to for any new gear! Their excellent and responsive customer service paired with competitive prices are the reason I’ll shop here time and time again. Whether it’s a big piece of gear or something small like cables, I’ve always had a good experience with things being delivered without fault.
So far so good! First time customer here, just ordered a very nice midi hardware device and the price was better than all the other retailers around the world. In addition, the 3 year warranty that Thomann provides at no extra cost is an incredible service to include! Hopefully nothing comes up but it feels great to know that they are willing to support their customers in this way.I have also initiated a chat with one of their team members on the website to clear up a few questions about shipping and communicating with their US customer service team. I was responded to quickly and clearly with a very kind and respectful representative of Thomann and they provided a great response to all of my inquiries.We will see how the shipping goes and if it arrives in a timely fashion in good condition and I will make another report at that time.Thank you for the professionalism so far, if all goes well I will certainly continue to do business with Thomann in the future.Regards,
Thomann are generally good until you experience an issue with their products at which point they're slow and make everything harder than it should be in an effort to put you off from returning items. Their big selling points used to be that they were the cheapest, quickest, and had an excellent website and large inventory. But they're no longer special in those regards, particularly in the UK, where their products are usually more expensive and shipping is slower (thanks Brexit) compared to most competitors. Obstructive customer service, high prices and slow shipping means they are no longer the go-to choice for music equipment purchases for me.
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Buy your new musical instrument and accessories online from Europe's largest music retailer. Top quality and variety at Thomann.
