Thomann

4.3
4.3 from 235 Reviews and Ratings
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Average Rating

4.3

/
5

235 Reviews

5 Star
77%
4 Star
3%
3 Star
3%
2 Star
4%
1 Star
13%

Filtered Reviews

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Review Time

They are helpful

They are helpful, honest and friendly. Often they go above and beyond. I've done a lot of business with them and have no complaints at all, except perhaps they should find a better delivery company than UPS.

5
Date of experience: May 17, 2025
Overall happy with them.

Good prices. Easy and transparent shopping process. Fast delivery. Good customer support.

5
Date of experience: May 17, 2025
Easy

Easy, Nice Fast👍

5
Date of experience: Jun 03, 2025
Simon MacLennan
Above average online shopping

Thomann website is well structured and very informative, and the ordering process is clear and straightforward. I'm impressed.

4
Date of experience: May 15, 2025
Kostas
Ok but be careful

Overall it is an ok place to buy from but I've had some bad experiences over time.1. Items that showed as "available in 2-5 days" were actually available in 2+ weeks. If I had known that, I would have bought them elsewhere.2. They knowingly were out of stock of a guitar gigbag but it kept on showing as available and they sent me a "similar" gigbag (different brand, lower quality imho). Even after I pointed it out to them they still didn't change the avaiability on their website. They were using the great reviews of the supposedly available gigbag to push an inferior product.3. They have sold me a pedal as "new" that was obviously used and returned poorly packaged.It is worth mentioning that I never lost any money, they would accept returns etc. But one needs to be a bit careful with them.

2
Date of experience: May 29, 2025
Effective

Effective, good customers service, love it!

5
Date of experience: May 28, 2025
thomann does not believe in QC

I got a Harley Benton EX-84 Progressive series in Canada. When I got the guitar, the output jack plug was unscrewed and I had to fix it on my own.Then, after a few months, I realized the frets are so uneven that I have to pay a luthier half of what this guitar cost me just to fix that. Not recommended at all, get a second-hand name-brand made in Korea or Japan, and you'll appreciate it a lot more.

1
Date of experience: May 16, 2025
Clear and easy to use web shop

Clear and easy to use web shop. Customer support is very good, giving no trouble if you need to return something. Delivery is fast.

5
Date of experience: May 12, 2025
Always good en perfect service

Easy ordering and overall good prices.Fast shipping as well :-)

5
Date of experience: May 12, 2025
Rienk Wiersma
Still the best music house in Europe!

Still the best music house in Europe!

5
Date of experience: May 07, 2025

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Business Details

  • Buy your new musical instrument and accessories online from Europe's largest music retailer. Top quality and variety at Thomann.

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