Review Time
Very easy to book cruise. Online my trip very easy to navigate and make payments. Very difficult to contact seascanner. Online chat does not work unless you want to book a new cruise. Hold time to speak to an agent if usually upwards of 30 minutes however agents are always very pleasant when you can reach them. Great cruise deals to be had if you aren'???t fussy about easy contact to your agent. Had no real issues with the company however would not use again and would always book through an agent I can call/email with quick response due to spending large amounts on holidays.
I used the live chat to enquire about booking a last minute P&O cruise for the Norwegian Fjords. My partner works for the NHS and wanted to see if we can obtain additional discount.Angelina very patiently helped me with my questions and showed me the live availability of the cruise. As there was only one cabin left for the category I wanted, she advised for me to book now to avoid losing the cabin and email through the NHS ID photo, if P&O allows additional discount for this route, she will help with making a refund.I found Angelina to be very good at quickly grasping my question and provided reassuring answers.This gave me the comfort knowing there is someone available easily for quick Live Chat questions, I didn'???t wait for than a minute before connecting. Compared with P&O'???s direct website live chat, I'???ve been on hold for 20 mins with 60 people ahead of me in the queue.
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