Review Time
This is a review about the customer service received from Naomi today in helping me to book a Caribbean cruise after several difficulties with the website. Naomi has been extremely patient and guided me through the dilemmas. At this moment in time, not particularly happy with the website, but the customer service has made up for it. WIll review further when we complete the Cruise too. Hopefully all goes smoothly.
We book a holiday for 9 of us to the Caribbean. Prices were great and cheaper than their parent company TA could offer. We booked and when we wanted to make a small change to the cabin levels, we found the service to be lacking. As it'???s all done via email, it takes about 24-48 to get a reply and ended up being 8 emails. I will not use them again
Whilst the booking process was easy, I enquired a few days later as to when I could choose my cabin after paying to do so, only to be told that this was not the case. I contacted Sea Scanners and was told I would have to pay more to choose a cabin, despite this "perk" being listed clearly on my booking. The representative that I communicated with agreed that the cabin selection information was ambiguous. My advice would be to speak to a person rather than making an online booking to be sure you're getting everything that you think you paid for.
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