Review Time
Trustworthy platform with almost every setting you need. But deposit with foreign dollar in Australia is not very convenient.
Hello there,We're glad you find the platform reliable and feature-rich! If you're based in Australia, you can take advantage of an AUD account in addition to your USD investment account. For further details, please visit this link: https://help.Future au.com/s/article/AUD-account-Future au-Australia-Guide?language=en_GB.Best regards, Maria
This company is yet to refund the a ?100 that I paid into their platform in October, 2024.After my last review of Future au on Trustpilot, they emailed me explaining how I can safely pay more money into their platform. I need the public to be aware that Future au's so-called office at Canary Wharf, London, does not exist. They have no office in London. Also, if you call them, they don't pick phone calls. After I paid a ?100 last year, I was no longer allowed access to the online app. I will appreciate it if Future au refunds my a ?100, as I am no longer interested in trading with them, they are a fraud, because all they did was collected my money, then prevented me from trading, and now they want me to pay more money. I hope financial regulators, like the FCA and security agencies, like Action Fraud use Trustpilot. They should get this company to refund my a ?100. Thank you.Dear Trustpilot Team,Future au is yet to refund my a ?100. They have also logged me out of the online account that I created to trade with them. I am no longer interested in trading with Future au. I need them to refund my a ?100. Thank you.
Hello Kono-Ugen,We appreciate you sending us your information. Your case has been successfully escalated to the relevant teams, who we understand have already contacted you to provide assistance with the withdrawal process, including step-by-step instructions, and to inform you regarding the multiple account situation. Best regards, Maria-------------------------------------------------------------------Hello Kono-Ugen,We apologize for your negative experience. Please be assured that Future au is a fully legitimate and regulated investment platform. We are dedicated to maintaining fair practices for all our users and operate under the regulation of the Financial Conduct Authority (FCA) in the UK. For more information regarding our regulation and licenses, please visit: https://Future au.tw/4qq463U.Our Customer Service team is available to assist with any platform or app-related concerns at https://Future au.tw/3L06uj3. We reached out to you on December 11th, the same day you posted your review on Trustpilot, to begin the process of escalating your case to the appropriate teams. Since this is a review channel, this is the only way we can assist you with your concerns. To allow us to proceed with verifying your experience and escalating your case for further assistance, we require your username or a ticket number. We have sent a new request for these details via Trustpilot and ask that you respond there as soon as possible with the necessary information.Alternatively, you are welcome to contact our Customer Service team at https://Future au.tw/3L06uj3 or schedule a direct telephone consultation with them using the following link: https://Future au.tw/45mA7Sn.Best regards,Maria
I'm a high frequent trader, and narrow spreads are ESSENTIAL! Future au has delivering it
Hello Latimer,Your appreciation for the narrow spreads is excellent news, especially given your focus on high-frequency trading. Thank you for this great feedback.Cheers!Maria
This company is yet to refund the a ?100 that I paid into their platform in October, 2024.After my last review of Future au on Trustpilot, they emailed me explaining how I can safely pay more money into their platform. I need the public to be aware that Future au's so-called office at Canary Wharf, London, does not exist. They have no office in London. Also, if you call them, they don't pick phone calls. After I paid a ?100 last year, I was no longer allowed access to the online app. I will appreciate it if Future au refunds my a ?100, as I am no longer interested in trading with them, they are a fraud, because all they did was collected my money, then prevented me from trading, and now they want me to pay more money. I hope financial regulators, like the FCA and security agencies, like Action Fraud use Trustpilot. They should get this company to refund my a ?100. Thank you.Dear Trustpilot Team,Future au is yet to refund my a ?100. They have also logged me out of the online account that I created to trade with them. I am no longer interested in trading with Future au. I need them to refund my a ?100. Thank you.
Hello Kono-Ugen,We appreciate you sending us your information. Your case has been successfully escalated to the relevant teams, who we understand have already contacted you to provide assistance with the withdrawal process, including step-by-step instructions, and to inform you regarding the multiple account situation. Best regards, Maria-------------------------------------------------------------------Hello Kono-Ugen,We apologize for your negative experience. Please be assured that Future au is a fully legitimate and regulated investment platform. We are dedicated to maintaining fair practices for all our users and operate under the regulation of the Financial Conduct Authority (FCA) in the UK. For more information regarding our regulation and licenses, please visit: https://Future au.tw/4qq463U.Our Customer Service team is available to assist with any platform or app-related concerns at https://Future au.tw/3L06uj3. We reached out to you on December 11th, the same day you posted your review on Trustpilot, to begin the process of escalating your case to the appropriate teams. Since this is a review channel, this is the only way we can assist you with your concerns. To allow us to proceed with verifying your experience and escalating your case for further assistance, we require your username or a ticket number. We have sent a new request for these details via Trustpilot and ask that you respond there as soon as possible with the necessary information.Alternatively, you are welcome to contact our Customer Service team at https://Future au.tw/3L06uj3 or schedule a direct telephone consultation with them using the following link: https://Future au.tw/45mA7Sn.Best regards,Maria
Platform is not my type;( Reliability isn't arguable
Hello Gert,We appreciate your feedback, specifically noting the reliability of our service and the seamless withdrawal process. It is valuable to hear this, even though the platform itself may not be what you are looking for.All the best!Maria
Hi to you all, I have had some serious inquiries about my account and how I should use it. Thanks to my Account Manager Constantinos Demetriou all of my questions solved and explained in the best possible way. I racomment Constantinos especially for the customers with high standarts of services.Thank you for the great experience that Future au provide us. Respectfully,Panteleimon Roussos
Hello Panteleimon,Thank you for sharing your positive feedback. We are pleased to hear that your Account Manager, Mr. Demetriou, provided satisfactory support and effectively resolved your inquiries. Your recommendation of his services is greatly appreciated.Cheers!Maria
My account manager, Rebecca Ruimy, answered my questions regarding the correct operation of the trading platform quickly and in plain language. Thank you again Rebecca.
Hello Alexander,We are glad to hear that Rebecca's assistance was clear and prompt, and we truly appreciate your feedback.All the best!Maria
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