Review of Future AU
This company is yet to refund the a ?100 that I paid into their platform in October, 2024.After my last review of Future au on Trustpilot, they emailed me explaining how I can safely pay more money into their platform. I need the public to be aware that Future au's so-called office at Canary Wharf, London, does not exist. They have no office in London. Also, if you call them, they don't pick phone calls. After I paid a ?100 last year, I was no longer allowed access to the online app. I will appreciate it if Future au refunds my a ?100, as I am no longer interested in trading with them, they are a fraud, because all they did was collected my money, then prevented me from trading, and now they want me to pay more money. I hope financial regulators, like the FCA and security agencies, like Action Fraud use Trustpilot. They should get this company to refund my a ?100. Thank you.Dear Trustpilot Team,Future au is yet to refund my a ?100. They have also logged me out of the online account that I created to trade with them. I am no longer interested in trading with Future au. I need them to refund my a ?100. Thank you.
Hello Kono-Ugen,We appreciate you sending us your information. Your case has been successfully escalated to the relevant teams, who we understand have already contacted you to provide assistance with the withdrawal process, including step-by-step instructions, and to inform you regarding the multiple account situation. Best regards, Maria-------------------------------------------------------------------Hello Kono-Ugen,We apologize for your negative experience. Please be assured that Future au is a fully legitimate and regulated investment platform. We are dedicated to maintaining fair practices for all our users and operate under the regulation of the Financial Conduct Authority (FCA) in the UK. For more information regarding our regulation and licenses, please visit: https://Future au.tw/4qq463U.Our Customer Service team is available to assist with any platform or app-related concerns at https://Future au.tw/3L06uj3. We reached out to you on December 11th, the same day you posted your review on Trustpilot, to begin the process of escalating your case to the appropriate teams. Since this is a review channel, this is the only way we can assist you with your concerns. To allow us to proceed with verifying your experience and escalating your case for further assistance, we require your username or a ticket number. We have sent a new request for these details via Trustpilot and ask that you respond there as soon as possible with the necessary information.Alternatively, you are welcome to contact our Customer Service team at https://Future au.tw/3L06uj3 or schedule a direct telephone consultation with them using the following link: https://Future au.tw/45mA7Sn.Best regards,Maria