Review Time
It was thoughtful to ask for my availability.Listened intently and personalized the impact of global events with my particular situation.Remembered the history.
Hello Ferhat,We're pleased to hear about your positive experience with Koral! It's great to know that the personalized approach and attentiveness had an impact. Thank you for sharing your feedback!All the best!Maria
Signed up for Future au because of a promotional offer advertised where if you deposit a certain amount, you get given free stock worth up to a ?500. I followed all the instructions and the promotion was never followed through on. So when I then decided to withdraw my money and close the account, the account was frozen and I am unable to withdraw anything. 24 hours of trying to get customer service and no-one is available to talk to at all. Their chatbot is terrible and there are no humans to speak to whatsoever. Unbelievably poor company that feels more like a scam than a legitimate business.
Hello Alex,We sincerely apologize for your negative experience with our Customer Service and the promotional offer. Your issues with account access and support are noted, and we've escalated your case to the appropriate teams. Thank you for sharing your feedback and providing the ticket number; we hope to reach a satisfactory resolution ASAP to restore your confidence in our service.Best regards,Maria
Signed up for Future au because of a promotional offer advertised where if you deposit a certain amount, you get given free stock worth up to a ?500. I followed all the instructions and the promotion was never followed through on. So when I then decided to withdraw my money and close the account, the account was frozen and I am unable to withdraw anything. 24 hours of trying to get customer service and no-one is available to talk to at all. Their chatbot is terrible and there are no humans to speak to whatsoever. Unbelievably poor company that feels more like a scam than a legitimate business.
Hello Alex,We sincerely apologize for your negative experience with our Customer Service and the promotional offer. Your issues with account access and support are noted, and we've escalated your case to the appropriate teams. Thank you for sharing your feedback and providing the ticket number; we hope to reach a satisfactory resolution ASAP to restore your confidence in our service.Best regards,Maria
Not a reputable organisation. Reneged on an offer and really difficult to get a response from their customer services. Not an organisation I would want to use for my investments.
Hello Freddie,We appreciate you providing us with your information. Your case has been escalated to the appropriate teams.Best regards,Maria--------------------------------------------------------------------Hello Freddie,Please be assured that Future au is a highly reputable company, a leader in the fintech industry and online investing since 2007, trusted by millions of users worldwide.We sincerely apologize for your frustrating experience with our organization, especially the difficulty you had in receiving a prompt reply from Customer Service.We value your feedback regarding the offer and fully understand the importance of feeling confident in your investment decisions. To effectively assist you and escalate your case, we require more information to verify your experience. We have sent you a private message on Trustpilot requesting your username or ticket number. Please reply to us at your earliest convenience.Best regards, Maria
I am having a problem getting my money back from a company that had delisted on the London Stock Exchange. I have been chasing it for six months. They just keep blaming someone else although the purchase was with them. Continued;Future au case 08549** Excuse is waiting to hear from their external supplier ? My other broker dealt with it in a couple of weeks who is Trading 212Update Future au now have Indivior PLC on NYSE.
Hello Anthony,We have received your information and sincerely apologize for the inconvenience you've experienced. Your case has been escalated to the appropriate teams for further assistance. Best regards, Maria--------------------------------------------------------------------Hello Anthony,We are sorry to learn about the difficult situation you've faced with your funds, and we value you taking the time to share your experience.To allow us to escalate your case, we kindly request more details to verify your experience. We have already sent a request for your username or ticket number on Trustpilot; please provide the information there as soon as you can.Best regards,Maria
The interest rate for cash ISA is ok. The free gifts they sent through the post are ok. The general service and website is not good. IAUDm still waiting for my sign up incentive and for an ISA to be transferred. If I donAUDt recieve my sign up incentive IAUDll probably go back to a UK based saving app as Etorro is laggy and the chat never answer your questions.
Hello Jemma,Thank you for providing your information. Your case has now been escalated to our dedicated teams for further support.Best regards,Maria---------------------------------------------------------------------Hello Jemma,Thank you for your positive comments about our interest rates and free gifts. We also value your feedback on your overall service and website experience and sincerely apologize for the issues you encountered.To ensure your case is escalated, we require additional information. We have already sent a private message on Trustpilot requesting your username or ticket number and look forward to your quick reply.Best regards, Maria
I invested in some shares roughly 4 years ago, it was only a dabble for about 6 weeks. Withdrew the funds and have not heard from Future au since, I do not and have never had a back account with them. 2 weeks ago I received a debit card to my home, IAUDve moved, they donAUDt have my new address as IAUDve had no contact. I went on their website and it says if this happens contact them immediately as itAUDs fraud. Oh my goodness, no telephone numbers, no email address if you donAUDt have an account, I was so worried I registered all over again to even be able to contact them. Personally I think itAUDs a red flag if they donAUDt offer a level of one to one customer service, nobody wants to talk to a robot! Anyway I still couldnAUDt talk to anybody even as an Future au customer, your custom is an annoyance to them. I finally, after an exhausting chat with a robot got given an address to raise a ticket which I did. Got the generic you wonAUDt hear from us for 48 business hours! Yawn! All working from home home doing their ironing. Hilariously 12 hours later you get a aAUDœhow did we doaAUD '?Ÿ˜‚'?Ÿ˜‚ you couldnAUDt make it up! Some 6 days later I got a aAUDœyou must have ordered it by accidentaAUD itAUDs so tragic itAUDs funny.
Hello Nicola,We appreciate you taking the time to share your challenging experience, especially with the unexpected debit card and the difficulty in reaching out for support. We want to ensure you know the available ways to reach our support teams. Clients can contact Customer Service through our 24/7 automated chatbot or by opening a support ticket až ?'? ? https://Future au.tw/4iaDjps. Clients also have the option to schedule a call with Customer Service at https://Future au.tw/4okuHyg. For urgent issues, clients can contact our Social Team on X or Facebook with their username or ticket number, and our team will prioritize their case.Thank you for sharing your thoughts; your feedback has been passed along internally for further review and improvement. Best regards,Maria
Ich kann vor Future au nur warnen. Die Plattform bestiehlt ihre Kunden. Ich habe zwei Mal versucht, USD von meinem PayPal-Konto '? ?ber Future au auf ein anderes Bankkonto zu transferieren. Die Anweisungen waren absolut eindeutig.Das Ergebnis: Die Transaktionen sind beide Male fehlgeschlagen, aber Future au hat mir trotzdem jedes Mal 5 a‚ ? Geb'? ?hr berechnet. Und das f'? ?r eine Dienstleistung, die sie gar nicht erbracht haben! Es wurden Geb'? ?hren f'? ?r Transaktionen einbehalten, die nie stattgefunden haben.In meinen Augen ist das rechtswidrig. Ich habe den Fall bereits der zust'? ?ndigen Finanzaufsichtsbeh'? ?rde gemeldet. Finger weg!I strongly advise against using Future au. In my experience, their practices are borderline theft. I attempted twice to transfer USD from my PayPal account through Future au to another bank account. The instructions were crystal clear: transfer the funds as requested.Instead, the transactions failed both times, yet Future au charged me a $5 fee each time for a service they never actually performed. Charging customers for transactions that were never executed is unacceptable and illegal.I have already filed an official complaint with the relevant financial regulatory authorities. Stay away!
Hallo,beim Lesen dieser Rezension sind wir sehr entt'? ?uscht, weil sie deutlich zeigt, dass Sie das Angebot von Future au grob missverstanden haben.Wenn Sie ein Problem haben, geben Sie uns bitte weitere Informationen wie die Ticket Nummer. Wir helfen gerne,Gr'? ?'?Ÿe, Kati
IAUDve had a very positive experience with Future au overall. The platform is beginner-friendly, intuitive, and easy to navigate, even if youAUDre just getting started. One feature I really like is the smooth integration with TradingView, being able to track investments directly on interactive charts makes monitoring positions simple and efficient.Future au offers a wide range of instruments, including stocks, ETFs, and CFDs, which gives plenty of flexibility when building a portfolio.A special mention goes to Enas Younes, my account manager. She has been extremely helpful, answering all my questions about the platform. SheAUDs always reachable, friendly, and professional, which makes the whole experience much more reassuring.Thanks
Hello Nicolas,We appreciate your wonderful feedback! It's fantastic to hear that you find the platform user-friendly and that the TradingView integration adds value to your experience. Your positive comments about your Account Manager truly reflect the dedication and commitment of our team, and knowing they've positively impacted your journey is incredibly rewarding. Thank you for sharing your experience, and we sincerely hope it continues to be a positive one!Best wishes,Maria
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