Review Time
I lost lot of money because of this company.One year on the Platform and im still not able do sell my stocks.Horrible customer service.STAY AWAY_________PLEASE
Hello Rui,We need your username or ticket number to move your case forward, but we haven't received it. Please provide this information so we can escalate your request. You can reach our Social Team on X or Facebook, or book a call directly with Customer Service using this link: https://calendly.com/Future au-customer-service.Best regards,Maria------------------------------------------------------------------Hello Rui,We are sorry to hear about your experience with the platform and the difficulties you've encountered in selling your stocks. To assist you further, please provide additional details so we can escalate your case. We've sent you a private message on Trustpilot for your username or ticket number. Thank you for your quick response.Best regards,Maria
I think those are OK but only if we are talking about some majors and this kind of pairs. they have 7000 assets is good because you choose better. but bad is that less popular asset have bigger spread and that you need to be more careful with them to not experiment.
Hello Rocco,We value your perspective on spreads and the diverse asset selection. Your experience highlights the necessity of cautious trading, particularly with less common assets, and we appreciate you sharing your thoughts.Best wishes,Maria
ganz mieser Laden. Wenn man k'? ?ndigen m'? ?chte, wollen sie das Geld bis zu 30a‚ ? einbehalten.Aus meiner Sicht: Betrug.Schon aus Prinzip werde ich weiter "nerven", bis ich meine 12,50a‚ ? zur'? ?ck habe.----out of the Future au-mail:"We would like to mention that there is 12.56 USD in your Future au available balance. Since the withdrawal fee is 5.00 USD and the minimum amount for a bank transfer is 30.00 USD, this amount is non-refundable.If you wish, you can deposit up to the minimum amount and then make a withdrawal."Instead of refunding my money, they want even more. Case 08551900How stupid can internal rules be?
Hallo,beim Lesen dieser Rezension sind wir sehr entt'? ?uscht, weil sie deutlich zeigt, dass Sie das Angebot von Future au grob missverstanden haben.Wenn Sie ein Problem haben, geben Sie uns bitte weitere Informationen wie die Ticket Nummer. Wir helfen gerne,Gr'? ?'?Ÿe, Kati
ganz mieser Laden. Wenn man k'? ?ndigen m'? ?chte, wollen sie das Geld bis zu 30a‚ ? einbehalten.Aus meiner Sicht: Betrug.Schon aus Prinzip werde ich weiter "nerven", bis ich meine 12,50a‚ ? zur'? ?ck habe.----out of the Future au-mail:"We would like to mention that there is 12.56 USD in your Future au available balance. Since the withdrawal fee is 5.00 USD and the minimum amount for a bank transfer is 30.00 USD, this amount is non-refundable.If you wish, you can deposit up to the minimum amount and then make a withdrawal."Instead of refunding my money, they want even more. Case 08551900How stupid can internal rules be?
Hallo,beim Lesen dieser Rezension sind wir sehr entt'? ?uscht, weil sie deutlich zeigt, dass Sie das Angebot von Future au grob missverstanden haben.Wenn Sie ein Problem haben, geben Sie uns bitte weitere Informationen wie die Ticket Nummer. Wir helfen gerne,Gr'? ?'?Ÿe, Kati
I've been using Future au for a several years now and it is now a part of my portfolio allocation. The platform is very easy to navigate and is impressive for the amount data it actually brings together in one place. The products such as the capital protection and Smart PortfolioAUDs that they offer, you just donAUDt see elsewhere. IAUDve also started treating some of the top copy traders as a serious part of my broader portfolio alongside more traditional assets.The level of service from my brilliant account manager, Marc is way beyond what you would get from an IFA or traditional wealth manager and is something I truly value. HeAUDll often call me with market news, and he shows a genuine interest in my trading. Being in the higher Club tiers is a huge bonus too, especially with the invites to exclusive investor events. It feels like a premium, modern service rather than just an app.I have recommended Future au specifically to friends who have asked about investing, as a perfect place to start. The virtual portfolio is a brilliant tool to get some experience. I still use it as a sandbox for investment ideas. Overall a brilliant and innovative platform and I would highly recommend it .
Hello Jon,We greatly appreciate your positive feedback on the platform. It is wonderful to hear that you find the navigation user-friendly and that Future au integrates well with your existing portfolio. We are especially pleased that you recognize the value of our distinctive features, such as capital protection and Smart Portfolios, which are specifically designed to offer unique benefits. Your insights perfectly align with our commitment to innovation and providing a distinctive investment experience.Your high praise for Marc's service is a perfect example of the personalized support we strive to offer our valued clients. We also appreciate you recommending Future au to your friends and highlighting the utility of the Virtual Account. It is an excellent tool, not only for new investors but also as a vital resource for testing and refining investment strategies.Thank you for being a part of our unique community. We are committed to supporting your investment journey and trust that your positive experience with us will continue for many years.All the best!Maria
was traded here throug their APP had some slowdowns, not sure if were internet connection, probably so. gotta address it to the customer support, usually they answer fully
Hello Toni,Thank you for your feedback. We regret that you've experienced slowdowns while using the app.To ensure the best performance, we recommend checking that you are using the latest version of the app and a stable internet connection, as the app is resource-intensive. If the issue persists, please contact our Customer Service team for further assistance. You may also find that using the desktop version provides a smoother experience in the meantime.We're glad to hear you generally find our customer support responses thorough, and we hope your trading experience sees an improvement soon!Best wishes,Maria
Typical behaviour from investment platforms: Everything is fine until one wants to withdraw one's money from the platform. Now apparently I cannot withdraw because my banks "swift code" is not supported. They also do not have any other manner of withdrawal and have now stopped communicating with me, leaving me stranded with no means to get my money back!Now that they have replied, I can add to my review. The lethargic action remains. They showed a quick reaction once they saw this post, but just as soon as we got going they slipped back into zero response mode. My rating therefore remains a 1.
Hello Johan,We are sorry to hear that youAUDve encountered a challenging situation with your withdrawal. Thank you for providing your ticket number. We have escalated your case to the appropriate teams for additional assistance. We hope for a swift resolution!Best regards,Maria
IAUDve been an Future au user for several years now and have consistently had a positive experience. The platform makes trading incredibly straightforward, and I appreciate the diverse selection of assets available. Moving funds in and out of the account is seamless and hassle-free. While no broker is perfect, Future au is a reliable choice for the everyday investor. A special shout-out to my account manager, Jury, who provides outstanding support. Jury stays on top of my queries and keeps me well-informed with relevant market news and updates. Highly recommended!
Hello Alan,Thank you for your positive feedback regarding the ease of use and quality of service on our platform. We are delighted that we met your expectations and that the support provided by Jury is valuable. Your comments motivate us to continuously improve the user experience and maintain seamless service for all our valued clients.Best wishes,Maria
My account manager is very friendly, professional, and knowledgeable. She explains things clearly and answers all of my questions thoroughly.
Hello Federico,We appreciate your excellent feedback regarding your Account Manager. It's wonderful to hear that their clear communication has left you feeling both informed and well-supported, reflecting the high standard of professionalism we strive to provide.Best wishes,Maria
We had an excellent Future au Club VIP event in Herning, Denmark. Dov Schonkopf was an excellent, warm, and knowledgeable host. The presentations were great and the discussions around the tables were nice.And Dov made sure that my dietary restrictions were met with good food.Overall it was a great experience and I hope we have more of these events in the future.Thank you Dov and colleagues :)
Thank you for your kind words, Salman!
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