Review Time
Very happy with Varun Sehgal support and service. He has supported all the issues I had in a very swift and efficient way. All issues have been resolved satisfactorily. In addition Varun organised a very good football game social event where we've been able to discuss investment in a very casual and friendly way while having refreshment and watching the game. This experience was very satisfying.
Hello there,Thank you so much for your positive feedback! We're pleased to hear that Mr. Sehgal's exceptional support and swift assistance resolved your issues. It's also great that you enjoyed the social event he organized for investment discussions. We appreciate you sharing your experience!Cheers!Maria
I want to share my heartfelt appreciation for the exceptional service and genuine care shown by my Future au account managers, Harry and Adam.On a professional level, they are both incredibly knowledgeable, attentive, and proactive. They take the time to truly understand my needs and consistently provide thoughtful insights that have made a real difference in how I manage my account. Their responsiveness and reassurance mean I always feel confident, supported, and in safe hands throughout my trading journey.What truly sets them apart, though, is the personal touch they bring to everything they do. They recently treated me to a fantastic evening that IAUDll remember for a long time. We enjoyed an amazing meal at Gaucho, sharing great conversation in a relaxed setting, followed by an unforgettable night at the O2 Arena seeing Pete Tong perform. It was an incredible experience and a reflection of how much they value building meaningful relationships with their clients.
Hello Ralitsa,Thank you for the detailed and positive feedback regarding Harry and Adam! We are delighted to know that their expertise, support, and personalized approach have significantly benefited your trading experience. Your comments underscore the importance we place on cultivating strong client relationships.We are also thrilled to hear about your excellent evening, enjoying an amazing meal at Gaucho, followed by an unforgettable night seeing Pete Tong at the O2 Arena. We look forward to creating more fantastic experiences for you in the future.Best wishes,Maria
I deposited $13,500 into my verified Future au account and immediately after that my account was restricted without any clear explanation.I have not been able to access my funds, and customer service responses are extremely slow and unhelpful.There is no live chat option, no direct way to resolve urgent issues, and communication takes days.I was told that resolving account issues or security cases can take aAUDœup to 6 weeksaAUD, which is unacceptable when clientsAUD money is involved.At this point, I feel that my issue is not being handled properly, and I am worried about the lack of transparency.I only want to withdraw my funds, and Future au has not provided a solution so far.This experience has been extremely stressful and disappointing.I have already shared all my personal information as requested.After my account was closed and my funds were restricted, I received a notification from your side stating that there was a system issue.However, when I contacted customer support, I was told that aAUDœyour account does not comply with our website.aAUDIf my account truly does not comply, why did you take my money first and then close the account later?Why wasnAUDt this detected earlier?I also want to highlight the following issues: aAUD ? Why is there no effective customer support? aAUD ? Why is there no live chat? aAUD ? Why do emails never reach me? aAUD ? Why are most complaints closed without a solution and often rejected?Who is responsible for compensating me for freezing my .I am waiting for a clear and transparent response.Best regards.And honestly, if there was an option to rate less than one star, I would.
Hello there,We appreciate you sending over your information. We have escalated your case to our relevant teams for further assistance.Best regards,Maria-----------------------------------------------------------------Hello there,We apologize for the difficulties you've experienced with your account restriction and the resulting challenges in accessing your funds. Please remember that Future au is a regulated entity under strict oversight to maintain proper operations.To escalate your situation, we require additional details to verify your experience, as the reference number you provided is not the correct format for a ticket number. We have already contacted you via Trustpilot requesting either your username or your 8-digit ticket number and are currently awaiting your prompt response.Best regards,Maria
Future au makes it easy for its users to learn, develop and empower themselves to be access and successful in financial markets. I find value in the user friendly nature of the platform, efficiency, variety of assets and credible data sources.
Hello Warwick, We greatly appreciate your positive feedback on the platform's benefits for user learning and development. We also value your comments highlighting its user-friendly design, efficiency, wide range of assets, and credible data sources.All the best!Maria
One of Future au's main advantages is its "Smart Portfolios." Even if you don't want to copy the entire portfolio, you can simply review and analyze the stocks included in it and add some positions to your own portfolio.
Hello Illia,It's great to know you're finding the Smart Portfolio feature beneficial! We value your thoughts on how it enhances your investment strategy and appreciate your feedback.All the best!Maria
My user name is johnbeverstaxi and my case numbers are 08500790 and 08575957. My account has been randomly restricted with no explanation as to why for over 20 days nowAfter a lot of contacting support who give robotic answers I finally received an e mail stating that restrictions can now be removed this was on December 18thI had a phone call with them and provided the required documents and yet nothingIt is now 23December and all of my contact with support is unhelpful as they constantly repeat that they will escalate the case and still nothingThey are holding my money hostage I consider this stealing I have been lied to as I have documented evidence that I have sent to them of there claim that restrictions can be removed yet they are notSupposedly they escalated this to upper management itAUDs been all day and nobody from upper management contacted meWhat kind of company treats paying customers this way with lies and betrayal of trust , if I have to I will seek legal action
Hello John,Thank you for sharing the details of your experience, including your ticket numbers and username. We sincerely apologize that the service you received did not meet the standard we aim for. We have escalated this issue to the appropriate teams for further attention. Best regards,Maria
cant get funds as account blocked ,this is over a week now ,have raised ticket but no response , even got an email from customer services asking why i was trying to pay someone i hadnt even heard off over a ?10000 i replied but again no response, ,CUSTOMER SERVICE IS APPALLING ,all i want is my money back, bank has already told you transaction isnt fraudulant so there is no excuse
Hello Andrew,We appreciate you providing your details. Please be advised that your case has been escalated to our teams for further assistance.Best regards, Maria--------------------------------------------------------------------Hello Andrew,We sincerely apologize for the difficulties you are experiencing with accessing your funds and the lack of communication from our support team. To ensure your case is escalated swiftly, please provide us with your username or ticket number. We have sent you a private message on Trustpilot requesting this information. Your prompt reply is essential for us to assist you further.Best regards,Maria
Claim your business profile now and gain access to all features and respond to customer reviews.
https://www.cdkeys.com
https://iggm.com
https://www.crowncoinscasino.com
https://axs.com
https://mcluck.com
https://dmarket.com
https://dexa.im
https://astroline.today
https://mmoexp.com
https://wanderprints.com
