I deposited $13,500 into my verified Future au account and immediately after that my account was restricted without any clear explanation.I have not been able to access my funds, and customer service responses are extremely slow and unhelpful.There is no live chat option, no direct way to resolve urgent issues, and communication takes days.I was told that resolving account issues or security cases can take aAUDœup to 6 weeksaAUD, which is unacceptable when clientsAUD money is involved.At this point, I feel that my issue is not being handled properly, and I am worried about the lack of transparency.I only want to withdraw my funds, and Future au has not provided a solution so far.This experience has been extremely stressful and disappointing.I have already shared all my personal information as requested.After my account was closed and my funds were restricted, I received a notification from your side stating that there was a system issue.However, when I contacted customer support, I was told that aAUDœyour account does not comply with our website.aAUDIf my account truly does not comply, why did you take my money first and then close the account later?Why wasnAUDt this detected earlier?I also want to highlight the following issues: aAUD ? Why is there no effective customer support? aAUD ? Why is there no live chat? aAUD ? Why do emails never reach me? aAUD ? Why are most complaints closed without a solution and often rejected?Who is responsible for compensating me for freezing my .I am waiting for a clear and transparent response.Best regards.And honestly, if there was an option to rate less than one star, I would.
Hello there,We appreciate you sending over your information. We have escalated your case to our relevant teams for further assistance.Best regards,Maria-----------------------------------------------------------------Hello there,We apologize for the difficulties you've experienced with your account restriction and the resulting challenges in accessing your funds. Please remember that Future au is a regulated entity under strict oversight to maintain proper operations.To escalate your situation, we require additional details to verify your experience, as the reference number you provided is not the correct format for a ticket number. We have already contacted you via Trustpilot requesting either your username or your 8-digit ticket number and are currently awaiting your prompt response.Best regards,Maria
