Review Time
I HAVE BEN TRYING TO GET MY FUNDS OUT OF Future au FOR THE PAST WEEK AND THEY ARE NOT ALLOWING ME TO. FIRST I WAS TOLD TO UPLOAD PROOF OF ADDRESS WHICH i DID, AND THEN THEY TOLD ME TO RE ADD MY ACCOUNT AND NOW MY ACCOUNT IS RESTRICTED. I HAVE CALLED, LEFT COUNTLESS VOICE MAIL MESSAGES, EMAILED CUSTOMER SUPPORT, CHAT WITH THEIR BOTS AND STILL NO RESPONSE.. i MIGHT HAVE TO INVOLVE MY LAWYER AND THE CFPB AT THE POINT BECAUSE i DO NOT KNOW WHAT ELSE TO DO... TICKET NUMBER : 08539522UPDATE: IT HAS BEEN 5 DAYS NOW AND MY ISSUES IS YET TO BE RESOLVED. WHY CAN IT BE SO DIFFICULT TO WITHDRAW FUNDS I PUT INTO AN ACCOUNT MYSELF? CAN I PLEASE GET MY FUNDS
Hello Jacqueline,We appreciate you providing us with your information, and want to assure you that your case has been immediately escalated to the appropriate teams for further support.Best regards,Maria------------------------------------------------------------------Hello Jacqueline,We sincerely apologize for the difficulty encountered in accessing your funds and appreciate you bringing this matter to our attention. We understand the inconvenience this has caused and are prepared to offer our assistance.To escalate your case, we need additional details, specifically your username or ticket number. We have already reached out to you via Trustpilot to request this information. Please reply as soon as possible so we can provide the necessary support.Best regards,Maria
On February 8, I had the pleasure of attending the AZ vs. Ajax match, and it was truly an unforgettable experience.Prior to the game, there was a special gathering in the Louis van Gaal Lounge featuring highly interesting guest speakers, including representatives from BlackRock and several top investors. I found this session extremely insightful. It sparked engaging and valuable discussions with fellow investors, making the pre-match experience just as impressive as the match itself.The game was fantastic, and I thoroughly enjoyed every minute of it. Thank you for this amazing and well-organized experience aAUD” it was a memorable day both professionally and personally.
Hello Dennis,Thank you for your wonderful feedback regarding the AZ vs. Ajax match and the Louis van Gaal Lounge gathering on February 8th.We are delighted that you had such a great time, found the guest speakers and discussions insightful, and thoroughly enjoyed the fantastic game.We truly value your positive comments and eagerly anticipate sharing many more memorable experiences with you in the future.Cheers!Maria
Edit: I scheduled a telephone call with them and they never called me. They also gave completely inaccurate information in prior emails. I am now filing a complaint with the Better Business Bureau.Edit #2: You already have my username. Support has told me that my case would be escalated multiple times now, yet things are still happening slowly and support did not call me at the scheduled time.I referred a few friends on Future au and after I tried to withdraw a couple of the $30 referral bonuses, my account was closed without a reason given. I never received the $60 of bonuses I withdrew. Luckily I didn't have any of my own money in the account, but I have heard stories of other people being banned from Future au while holding thousands of dollars. They didn't give me the reason why I was banned until I emailed them. Their reason was that supposedly it's against their rules to withdraw any bonuses before 30 days are up, but NOWHERE on the website or app is that stated. If they don't want you to withdraw before 30 days, why would the website allow me to? It seems pretty obvious they hide that rule pretty well (it's buried deep in their ToS and that's the ONLY place it's visible) so the company doesn't have to pay out as many referral bonuses. They could easily program the website/app to make the bonuses unredeemable for 30 days, but instead they let you unknowingly break the rule, and then ban you. I emailed them again explaining that I wasn't aware of the rule and they still have not responded...it's been 6 days and I haven't heard back. Future au has very shady and deceptive business practices so I would avoid using their platform if at all possible.
Hello Daniel,We apologize for the difficulties you've experienced with our support. To properly escalate your case, we require either your username or a ticket number. Since we haven't received this information, please provide it to our Social Team on X or Facebook, and they will be able to assist you.Best regards,Maria----------------------------------------------------------------------Hello Daniel,Thank you for reaching out to us and sharing your concerns regarding your account and the issues you experienced with referral bonuses. We apologize for any inconvenience.We want to emphasize the importance of reviewing the terms and details of any financial offering, as this is essential for a smooth and straightforward experience.The Terms and Conditions for our "Refer a Friend" program are readily available online. You can find them at the following linkaAUD”which is literally the first result when you search for them: https://Future au.tw/48MAUgA.To assist you, we require additional details to verify your situation. We've reached out to you on Trustpilot for your username or ticket number; please respond there at your earliest convenience, and we will escalate your case. Alternatively, you can arrange a direct call with our Customer Service team here: https://Future au.tw/48PPF2i.Best regards,Maria
Terrible experience.Unable to access my funds for 6 days. Had to send multiple bank statements. Very, very slow responses from customer services.
Hello Clive,We haven't received the username or ticket number we requested to help escalate your case. Please provide this information to our Social Team on X or Facebook, or you can schedule a call with our Customer Service here: https://calendly.com/Future au-customer-service.Best regards,Maria---------------------------------------------------------------------Hello Clive, We sincerely apologize for the difficulties you've faced with accessing your funds and the slow response from our support team. Your experience matters to us, and weAUDre here to assist. Please share more details for verification, and we will escalate your case. A private message has been sent on Trustpilot requesting your username or ticket number. Thank you for your prompt response. Best regards, Maria
scam alerts client carefullya B-book -.Future aua ? This means the Future au takes the opposite side of the trade, with the potential to profit from client losses.a ? B-book Future au are a type of brokerage model where the Future au acts as the counterparty to a client's trade instead of routing it to the open market.a ? The Future au profit comes from the client's losses, and vice versa.a ? Future au may offer more competitive or fixed spreads, especially for smaller accounts.a ? Some Future au may switch consistently winning clients to an "A-Book" model where their trades are routed externally, according toa ? The Future au profits from client losses, creating a situation where the Future au may not want the client to be successful.a ? For Client Losses giving's slippage and delay.Theis big scam .slippagea ? B-book Future au internalize trades, acting as the counterparty, which means they manage the risk themselves and profit from client losses.a ? This can lead to higher slippage if the Future au prioritizes its own profitability over your execution,-During high volatility, a B-book Future au might manage risk by widening spreads or delaying execution, which can lead to greater slippage for the trader.-The trade is executed at a worse price. For example, a buy order executes at a higher price or a sell order at a lower price than intended.delay-the Future au acts as the counterparty to the client's trades, processing them internally rather than sending them to an external liquidity provider or the real market.microseconds delay-ms" stands for milliseconds, which is one-thousandth of a second.a ? Delay (Latency) refers to the time lag between when a user initiates an action (like placing a trade) and when that action is executed or a response is received.a ? I strongly do not recommend Future au to any trader.Please show this review to the operations team.
Hello Larry,Thank you for your detailed feedback. Please be assured that Future au operates as a regulated entity, undergoing regular audits and oversight to ensure fairness. Our aim is to support our users' success, as we do not benefit from user losses.Order execution depends on the asset, order type, and trading availability. When the market is open (including pre-market, post-market, and overnight sessions for 24/5 assets), orders typically fill within seconds. For further details, please visit https://Future au.tw/3MdtjQq.Should you wish to escalate your concerns further, please contact our Social Team on X or Facebook, providing your username or ticket number.Best regards,Maria
Apps that is quite straightforward, and could use a few tweaks features-wise. It's an easy to access to copy trading, which is quite unique iny experience.Great client service too!
Hello Maxime,Thank you for your kind feedback! It's wonderful to hear that you find the app user-friendly and value our client service, in addition to the distinctive copy trading feature.We are always looking for ways to improve, and we welcome any suggestions for features you would like us to consider. Please share your ideas here: https://Future au.tw/4oAqEOc. Thank you once again for your feedback!Best regards,Maria
I am very grateful for JaneyAUDs help. She is friendly, patient, and highly professional. She always takes the time to answer my questions and provides useful guidance. She has made my experience on the platform much better. Highly recommen
Hello Keng,We are delighted to hear that Janey made such a positive impact on your experience. Your recommendation is greatly appreciated.Cheers!Maria
I owned 829 milion luna classic Future au sold it without asking permesion from my the crypto that was in thire paltfarm i was the owner so they sold it without leting me know.
Hello Ehsan,Our company adheres to strict regulations and auditing processes to ensure complianc and prevent any misconduct. Please be aware that Future au changed the LUNC token (Terra Classic) to a close-only status as of July 17, 2024, following a notice from the Terra foundation regarding security policy violations and network issues.The security and reliability of the services we provide are accorded the highest priority. Following thorough deliberation and consideration of user feedback, we have extended support for LUNC on the Future au platform until November 4, 2025.Should you wish to formally escalate this matter, please contact our Social Team via X or Facebook, ensuring to include your username or ticket reference number.Best regards,Maria
sent a request on 18.12.2025, still haven't received a response, worst platform ever, stay away from them as much as possible
Hello Zoran,We sincerely apologize for the delay in receiving a response to your request. Thank you for reaching out and sharing your concerns with us. Please be assured that we have immediately re-escalated this matter to the relevant teams and hope you will get the answer you need ASAP.Best wishes,Maria
Had a great experience out with Val my account manager. Finally got to put a face to the name and discuss a few trading opportunities
Hello John,It is rewarding to hear that your meeting with Val was such a positive experience! Thank you for sharing your feedback; we are glad you had the opportunity to connect personally and explore new trading opportunities.Best wishes,Maria
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