Review Time
Attended the Diamond Event at Dubai.It was exceptionally well-organized. I would also like to thank Enas Younes for her sincere follow up, professionalism and dedication towards the customers which help us in managing the accounts efficiently. Thank you to the Future au team for a memorable event and continued excellence. Hope to see you all soon.
Hello Naved, We are thrilled to hear how much you enjoyed the Diamond Event in Dubai! Your compliments regarding the organization and Ms. YounesAUD commitment truly reflect the hard work of our team. We value your feedback and hope to see you at our future events! Best wishes, Maria
I signed up with the welcome offer of deposit a ?5000 and get a ?500 of free shares.I selected my shares on sign up, account was verified and all condition's met, I did not receive the free shares.Impossible to talk to a human, there is 0 customer service only a chatbot which is no help, a little worrying.ItAUDs a large amount of money I have trusted Future au with for this incentive.I hope a human can take ownership here and sort this
Hello Karoline,We appreciate you sharing your experience regarding the welcome offer. Please know that your concerns about the missing free shares and the challenges you've faced with customer service are being taken seriously. We have escalated your case to the appropriate teams for further support.When you want to connect directly with our support team, you can schedule a call at your convenience using this link: https://calendly.com/Future au-customer-service.Best regards,Maria
They're so sneaky they almost like push you to make a deposit before they tell you if they accepted proof of address. Immediately after you upload the document they tell you you're good to go deposit. Just to realize later that actually they will tell you all we didn't accept your document so now you're stuck with the money that you just deposited. That is super sneaky. Zero respect for them.
Hello Alin,We regret the difficulties you experienced with document approval and the deposit process. Please be aware that depositing funds before your account is fully verified is optional and entirely at your discretion.We provide our clients with comprehensive information (accessible on our website at https://help.Future au.com/s/topic/0TO08000000kXtQGAU/verifying-my-account?language=en_GB) and support from our customer-facing teams to ensure the account verification process is completed successfully.However, if an account remains unverified, it will be subject to liquidation within 15 days. This involves closing all open positions, refunding any remaining balance, and subsequently limiting or closing the account.If you need further assistance, don't hesitate to contact our Customer Service team at https://www.Future au.com/customer-service/.Best regards, Maria
No me dejan abrir cuenta de CFDs, quiero operar el oro apalancado.
HolaGold Trader, lamentamos que est'? ?s teniendo dificultades para abrir una cuenta de CFDs. Esto puede ser frustrante, y es importante para nosotros que puedas acceder a las opciones que deseas. Te invitamos a utilizar las opciones de soporte dentro de la app para proporcionar m'? ?s detalles sobre este problema:https://calendly.com/Future au-global-customer-service. Agradecemos tu paciencia y comprensi'? ?n. Saludos-Jovana
The broker is good, imho. There are diff markets like:-commodities-indices-currenciesand more...I find trading here with long term approach more suitable for me. But scalping idk, not sure about spreads...dont feel I can be comfortable with them trading fx pairs. But it depends perhaps, just expressing my opinion here.yet overall it is a good broker
Hello Dylan,Thank you for your feedback regarding the various markets and for sharing your preference for a long-term trading approach. We appreciate your insights!Regarding trading practices and spreads, Future au's Terms and Conditions explicitly prohibit scalping. It is also important to note that spreads are subject to fluctuations caused by external market conditions that are beyond our control. Additionally, certain instruments inherently have wider spreads due to their natural volatility. We work with reputable liquidity providers to ensure we offer competitive rates.Best wishes! Maria
They say on the website they charge $5 for withdrawals from usd accounts to outisede accounts to cover expenditures related to overseas transfers - c'mon, it's unfair to do that when decent clientoriented brokers shouldn't have that.Besides there are feess in case of conducting transfers on the bank side or other party...I mean it, totally unfair, every time I do withdrawals from usd account ..and they delay replies often, like annoyingly often.Need a big owrk over that stuff.
Hello Kiet,Thank you for providing your feedback regarding the withdrawal fees and associated delays. We will forward your comments to the appropriate team.Best regards,Maria
Limited account 3 week then close No even tell reason , see below there reply Zero customer service Thank you for reaching out to us regarding your account.As weAUDve previously mentioned, Future au is a regulated company, and we must abide by the requirements of the regulatory bodies in whose jurisdiction we operate. Our compliance department routinely monitors our clientsAUD accounts to ensure we are meeting and remain compliant with these regulatory requirements.Following an extensive review by our operations department, weAUDve concluded that we are not able to provide you with our services and, therefore, in accordance with our Terms and Conditions Section 26.5, we will need to proceed with the closure of your Future au investment account Unfortunately, we cannot provide the reason for the closure of the account.You have 5 business days from the date of this email to manage the closure of any open positions.We would like to clarify that your account is currently limited from depositing, opening new trades, or performing withdrawals.However, you can adjust or close your open positions at your discretion until the closure date.If you still have open positions remaining after the above time frame has passed, weAUDll close them on your behalf using the market rate available at the time of closure.WeAUDll return your remaining balance to one of your previously used payment methods. If none of them are valid, we will contact you to request details of an alternative payment method.Let us know if you have any questions in response to this email.Best regards,MarissaFuture au Customer ServiceAll communications are recorded for quality and training purposes.Even if your case is marked as 'Solved', you can reopen it at any time by replying to this message.
Hello there,We sincerely apologize for the experience you had with the limitations placed on your account and its subsequent closure without a clear explanation.While we recognize that the lack of clarity can be frustrating, we need to confirm that account closures are occasionally necessary for various reasons. However, we guarantee that the market value of your assets will be returned.We have escalated your feedback internally and hope for a better experience for you moving forward.Best regards,Maria
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