Review Time
I signed up for the bonus share offer for new customers, and my experience has been an absolute disaster.I followed all the rules outlined in the T&Cs, but unlike most other users, I did not receive the share after making my initial deposit. I contacted customer support, who then gave me false explanations and invented additional requirements that are not stated anywhere in the T&Cs to justify why I was supposedly ineligible for the reward.I was also promised multiple times that I would receive a follow-up email, which never happened. Given that this is a financial service asking me to trust them with my money, I cannot recommend even considering becoming a customer.
Hello Alina,Thank you for providing your information. The appropriate teams have received your case and it has been escalated for further review.Best regards,Maria--------------------------------------------------------------------Hello Alina,Thank you for bringing your critical feedback regarding the disappointing experience with the bonus share offer and subsequent interactions with our support team to our attention. We sincerely regret the issues you encountered.Your experience is important to us, and we are committed to reviewing how your case was handled, but we require more details so we can escalate your case. Please respond to the request we sent via Trustpilot for your username or ticket number as soon as possible.Best regards,Maria
Absolute worst sh***iest app ever used. Stay clear of this crowd.
Hello David,We are sorry to hear that the experience with our app has left you feeling this way. It seems you faced notable issues, and we value your insights. Could you please share specific details about the challenges you faced? Your input is important to us!Best regards, Maria
Absolute worst sh***iest app ever used. Stay clear of this crowd.
Hello David,We are sorry to hear that the experience with our app has left you feeling this way. It seems you faced notable issues, and we value your insights. Could you please share specific details about the challenges you faced? Your input is important to us!Best regards, Maria
Great platform !! Amazing user experience, with easy to use tools for traders. Keep the good work up.
Hello Mary,We are delighted you enjoy the platform and find the user experience exceptional and trading tools effective. Your positive feedback is a great motivator. Thank you for your support!All the best!Maria
Avoid, useless customer service, put your money elsewhere
Hello Andrew,Thank you for your feedback. We apologize that our Customer Service did not meet your expectations and have escalated your concerns internally.Please know that you can schedule a call with our Customer Service team directly at https://Future au.tw/4rxQvt3. Additionally, if you are dissatisfied with the service provided by an agent, you have the option to request to speak with their supervisor.Best regards, Maria
The supp is not as good as I expected.Strangely, I thought this broker was world-class
Hello Oskar,Future au is a trusted platform used by millions globally, a leader in the fintech sector since 2007. We value your feedback and recognize that your recent support experience did not meet your expectations. We aim to enhance your experience moving forward.For assistance, you can schedule a call with our Customer Service at https://calendly.com/Future au-customer-service. If you feel the agent's service was inadequate, you can ask to speak with their supervisor.Best regards, Maria
My Senior Account Manager Enas Younes has always been professional and proactive, regularly reaching out to update me on market changes and how they could affect my account. She listens to my concerns, addresses them quickly, and I would gladly recommend her to family and friends.
Hello Misbau,We are pleased to hear about the exceptional service provided by your Account Manager. The proactive updates and commitment from Ms. Younes exemplify our focus on customer care. Thank you for your recommendation!All the best!Maria
Amazing platform. Very easy to use, with many features that help the independent investor. And if any questions should come, they have a great customer service. Very recommended.
Hello Rafael,Thank you so much for your positive feedback! It's fantastic to hear that you find our platform user-friendly and appreciate the value of our customer service. We are grateful for your recommendation.Cheers!Maria
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