Fitstraps

3.3
3.3 from 802 Reviews and Ratings
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Average Rating

3.3

/
5

802 Reviews

5 Star
31%
4 Star
24%
3 Star
15%
2 Star
8%
1 Star
23%

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Review Time

Kate Andrews
My order hasn't arrived

My order hasn't arrived. I have emailed them 3 times now. Even replying to an email that said "we hope you're enjoying your purchase" I have had no response to any of them. Quite annoyed that this company can take your money and not deliver the things you have paid for. I put a claim in via my bank and they refunded the transaction in 10 minutes and sent me a letter about the refund given and scam/fraud. AVOID

1
Date of experience: May 22, 2025
Order never arrived.

Ordered on 6th February. Paid for expedited delivery. Order is yet to arrive (23rd February). Reached out to Fitstraps and got no reply. I've opened a fraud case with my credit card company and received a full refund.

1
Date of experience: Jun 01, 2025
Great delivery

Great delivery, items packed with care.

3
Date of experience: Jun 03, 2025
Mrs jean gordon
delivered in good time

delivered in good time

4
Date of experience: Jun 09, 2025
Immense service and communication

Immense service and communication. Tiny issue with delivery and Andy went over and above to ensure it was sorted. Will use again and definitely highly recommended '????

5
Date of experience: May 29, 2025
Hasn't been delivered!!

Hasn't been delivered!!

1
Date of experience: May 17, 2025
Not delivered , still waiting

Paid for new Fitbit strap, it has not been delivered .

1
Date of experience: Jun 09, 2025
Fast replacement for a failed Fitbit wrist strap

The stylish stainless steel wrist strap for my Fitbit failed after about 9 months. I reported the problem together with a photo of the problem. The immediate response was that a replacement would be sent to arrive in the next 4 days. It arrived on the 4th day. No quibble and excellent response.

5
Date of experience: Jun 02, 2025
I never got it!

I never got it!

1
Date of experience: Jun 02, 2025
Amazing communication.

Contacted due to strap going missing in post. Great communication and replied very quickly. Sent out 2nd strap and that went astray in the post. Got back to me very quickly offering money back or replacement. Refund after 2nd one went missing and refund was very prompt. Amazing service and communication.

5
Date of experience: May 20, 2025

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Business Details

  • Upgrade your smartwatch with premium watch bands for Apple, Fitbit, Garmin & Samsung. Stylish, durable & perfect for any occasion with Free UK delivery on orders over £20

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