Review Time
"I cancelled my account on November 20th, 2024, but as of March 4th, 2025, they are still charging me. Despite multiple attempts to resolve this issue, including submitting three complaints, no one has gotten back to me. The reason for the continued charges has not been provided, and their customer service is appalling. My services have been transferred to TalkTalk, yet they are still billing me. I strongly advise against using their services."
Process was relatively straightforward setting up a line for my home. Time will tell how good bOnline are as I've only just arranged for the line to be set up. One issue however, the sales person Shameez provided all the details of the cost including the cost for supply of a new handset, but when I got forwarded to the verification team they advised there would be an additional cost of '? ?25 plus VAT for the phone set up and activation. This should have been pointed out during the call with Shameez.
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