Review Time
Dominic was very helpful and explained everything to a very high standard and I was left feeling as though I was as important as a small business owner as that of a larger organisation. Thank you very much for your help and for providing your services.
I signed up with Bonline after a pushy sales call convinced me I needed their service '??? only to realise immediately afterwards that I didn'???t. Despite explaining this, Bonline refused to cancel my 12'???month contract and insisted there is no 14'???day cancellation period.After a year, cancelling was a nightmare. Their website doesn't have an option to cancel. Their frontline staff couldn'???t do it over the phone and insisted that I had to wait for a call from their cancellation team. I had to chase them FOUR times before my account was finally closed. Even after cancellation, they continued attempting to invoice me.Overall, Bonline'???s aggressive sales tactics, refusal to honour any cancellation policy, and abysmal customer service left me feeling exploited and frustrated. I strongly advise anyone considering this service to look elsewhere.Update:Following my original review, Bonline contacted me and offered a six'???month refund in exchange for me changing my honest review to a five'???star rating. This blatant attempt to manipulate public feedback confirms their aggressive, unethical approach to business. I stand by my warning: avoid Bonline at all costs.
I'???ve just signed up to BOnline and had a great experience from the start. I first spoke with Lee she was absolutely lovely and explained everything I needed to know in such a clear and friendly way. I also spoke with Malissa, who was equally helpful and made sure everything went smoothly. I'???m so thankful to both of them for making the whole process easy and stress-free. Great service so far!
We'???ve been with B-online since 2022 and, overall, the service has been acceptable. However, there was a difficult period last year when I was hospitalised with pneumonia and meningitis. During this time, I was in isolation and unable to access my normal office equipment to manage payments. Unfortunately, B-online contacted me 4'???5 times a day via calls, texts, and emails over a missed '? ?12 invoice. Despite the circumstances, late fees were added daily, eventually totalling '? ?25. The lack of compassion during a serious medical emergency left me feeling disappointed and certain I would leave once the contract ended.Today, however, I spoke to Melita, and my experience was completely different. She was understanding, kind, and genuinely wanted to help. After listening to my concerns, she offered us a month'???s credit on the account to help us decide whether to stay or move to a new provider. Speaking with Melita was a pleasure, and if all customer service interactions at B-online were like this, it would be a 6-star experience. Thanks to her, there'???s now a real chance we'???ll stay with B-online for another year.
Pre-sales cold call from Lwando who gave me all the info I needed. He was helpful without being a pressure sales man. And even followed up with another call later on to make sure I had all the info. I did not make a decision to move as I am still in contract with existing supplier. The call was polite and easy going.
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