Name: Better
Rating: 4.1

Louise Nichols

Staff are very friendly

Staff are very friendly. Have been going here for 20 years, but showers are old and don't work. Changing rooms dated. Gym is pretty good and not too busy during the day.would love to see it updated.

Date of experience: Jan 19, 2025

peter

5 months ago

Just completed the

Just completed the introduction/introduction The Support Officer, Jody, is friendly and professional. It was a good experience

Date of experience: Jan 03, 2025

M Hasim

5 months ago

Amazing place .

Amazing place .. well supportive customer service team

Date of experience: Jan 12, 2025

colin

5 months ago

Every staff member are so helpful

Every staff member are so helpful! Sue on reception is brilliant, so welcoming, and such a laugh!!

Date of experience: Jan 10, 2025

lizp

5 months ago

usually good but v bad experience today

I had changed my bank account so needed to enter my new card in my Better account. It was excruciatingly difficult. Had to go to an external chatbot to find out what the process was. Could not just put new card in. Had to delete old one. Then there was nowhere to enter new card unless and until had a new booking to do. Wanted to just put it in ready for my next usage. Not possible at all. Customer Service phone line far too clogged and slow. The agent I spoke to was polite and tried to help but it really should not have taken so long to do such a simple thing.

Date of experience: Jan 16, 2025

Mr P Kiggins

5 months ago

Pool and gym

It is so handy having the choice of joining a gym with a pool, then having the option to join other local and national, me and my kids love the swimming baths

Date of experience: Jan 20, 2025

Sarah B Guest

5 months ago

Great classes and clean changing rooms

Great classes and clean changing roomsBrilliant classes, good instructors. My children do the swimming lessons which are good, and they are small groups of children. Changing rooms are clean and big and never busy.

Date of experience: Dec 29, 2024

francesca

5 months ago

Warm kids poll in kings road

I give 3 stars because I think that the swim pool for the baby lessons it should be warmer the kids are freezing and shaking after 10 minutes .

Date of experience: Jan 17, 2025

Chantae Guest

5 months ago

great centre 100% recommend great

great centre 100% recommend great facilities also, warm welcome as always when entering

Date of experience: Jan 20, 2025

Moriamo sadiq

5 months ago

Ironically made everything worse

Since taking over the Newham leisure centres, has made everything more expensive and less accessible to the average local household. Sign up fees for gym and a price increase in April. Total exploitation of those that need to use the facilities the most.