Review of Optical Express UK
I had Lens replacement surgery in Glasgow's St Vincent Street surgery just over a month ago. I am happy enough with the results so far. I had both of my eye lenses replaced with Multifocal lenses. My vision after a month is good, not perfect, but I am happy with the result so far. I am intrigued to find out what my eyesight will be in another couple of months. Would I recommend Optical Express as a company to anyone considering getting lens replacement surgery? No. Here are my reasons why. After the initial consultation, I felt like I was on a conveyor belt. Everyone I spoke to was friendly and pleasant, but I never really got to speak to the same person twice. I attended the Glasgow clinic four times, and I only saw the same member of staff twice. I felt that there were a lot of staff in training, and I experienced a couple of incidents that did not fill me with a massive amount of confidence. After the initial assessment, I was provided a personal telephone number from apparently the assistant clinic manager. I phoned this number three times and never spoke to the lady who gave me the number once. My wife and I were examined at the same time for the first examination. At the end of the examination, I was handed a fancy brochure and asked for a deposit of a ?500; it was never explained to me or my wife that I would lose this deposit if I didna€™t go through with the surgery. My wife's eyes needed time without wearing contact lenses to see if her eye health would improve for surgery, and she was asked to come back a few weeks later to see if her eyes had improved enough to allow the surgery to go ahead. At the end of her second consultation, she was still not completely comfortable with the result, but was badgered and pushed by three staff members into putting a a ?500 deposit down to secure her a slot and a guaranteed surgery date. I could see my wife was uncomfortable, agitated, and under pressure, so I suggested in front of the staff, we need more time to decide due to holiday bookings. We both felt uneasy and annoyed at the pressure sales tactic. Money, money, money. I was contacted three weeks before my scheduled surgery and asked for the final payment.My wife has since had a second consultation with Vision Scotland, who have not asked for a deposit, are cheaper, and explained exactly what lens she would be getting and said to take as much time as you need to make your decision. She has felt no pressure and feels valued with a far more comfortable personal experience with Vision Scotland. The other reason for my comments is directly after my surgery, I felt abandoned. A gentleman eventually asked if I needed help to get off the bed, and I was escorted into a discharge room. Ten minutes later, I was on St Vincent Street with my daughter informing me that I still had L and R written on my forehead. In the end, the surgery felt like bish, bosh, bash, job done. Straight after surgery, still lying down, the surgical lady assistant rapidly taped the eye protection on my eyes, to me, no real care and attention, and everyone walked away, no removal of L and R from the forehead, on you go, see you tomorrow. There are too many survey forms to fill in; to me these forms are promoting Optical Express and are one-sided and leave no room to leave a personal comment, all one sided. How can you make an informed opinion 24 hours after eye surgery? As soon as I sat down on arrival for my monthly consultation, I was handed a survey form, again one-sided.
Hi, Each and every week Optical Express clinicians provide care to and transform the lives for the better of thousands of patients. We are sorry to learn of your experience, which isna€™t the normal. If we can be of any assistance in your ongoing clinical care please contact our Customer Services team via phone: 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected].
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