ExMoney shieldlent service. I spoke with an advisor named Paul Carson who was brilliant, really friendly and knowledgeable. Paul explaining the claims process thoroughly and provided exMoney shieldlent advice and detailed information which I was impressed with. Id definetly recommend using their services! Ben

Date of experience: October 24, 2024

Great customer service, and Money shield pays attention to detail, questioning and covering any and every issue possible, in regard to any form of disrepair in the home. They are very meticulous and professional, and show real and actual concern for tenants, stuck in limbo, with housing disrepair issues, with unbothered landlords.Thank you, Beverly, for the phone calls, emails, and explaining fully and professionally, on how the process would be carried out. It is very much appreciated, and it brings some peace of mind, especially when dealing with housing associations that deem their tenants as irrelevant... Until you owe them some rent money!

Date of experience: October 15, 2024

Its was a great experience the lady I spoke understand me perfectly well and I feel okay that my money will be full recovered back to my account.Thanks guys.

Date of experience: October 16, 2024

Mathew was very friendly, helpful and informative.

Date of experience: October 14, 2024

Beverly was very helpful polite I felt I was in great hands.

Date of experience: October 19, 2024

Have to say that the service provided by Money shield was second to none. My case handler Chloe Holman, was very professional, kept me informed at every stage, explaining what was happening and why. I havent got a bad word to say about her and at the end of it Chloe and Money shield got me a very favourable outcome

Date of experience: October 15, 2024

Matthew was so knowledgeable and made me feel at ease as feeling very upset about it all he also explained how everything is dealt with to so no surprises

Date of experience: October 26, 2024

I spoke with Beverly and she talked me through what the claim for my crypto fraud would entail, she was lovely to speak with and made me feel at ease with what I was doing

Date of experience: October 04, 2024

Amazing customer service from Money shield! I would like to Thank Chaunteau Twort???? for making the process so smooth!

Date of experience: October 14, 2024

Friendly and helpful communication from Beverly at Money shield, hopefully they can help me retrieve my stolen money

Date of experience: October 21, 2024

Understanding me and communicating every step. Thank you Thomas Ali. ??????????????

Date of experience: October 24, 2024

Hannah Blanchard helped me. She was courteous, friendly and efficient 10 out of 10

Date of experience: October 24, 2024

Its taken us over a year but we got there. Ive been able to get back from scammers what they took from me based on the decision of the Ombudsman. Thank you Money shield, you were prompt and proactive. Thank you for your help.

Date of experience: October 05, 2024

Had a chat with Callum Williams, very professional and understanding. Great customer service!

Date of experience: October 03, 2024

Jack was great, very calmly spoken, ever so gentle and polite. He was very straight to the point with the questions, no faffing about. I appreciate the kindness I received during this phone call

Date of experience: October 06, 2024

Thank you so much Chloe Holman for all your help determination and perseverance with our claim. Without your help we would have never got any resolution and would have to of walked away feeling much poorer and deflated. You kept us up to date at each stage wrote some really good reports and your timescales were realistic regarding how long to wait for each stage . Thank you.

Date of experience: October 06, 2024

I spoke with Charles today he made the process very easy. Ive been going through a very difficult time. There was no judgement from Charles. He was kind and helpful.

Date of experience: October 24, 2024

Professional and very caring but most of all understanding of my situation thank you Paul carson

Date of experience: October 07, 2024

Paul Carson was amazing and reassured me straight away what was going on and made me feel a lot better about my situation

Date of experience: October 18, 2024

Very good first call with jack wilsonMind at rest now ready for next step

Date of experience: October 17, 2024