Fitstraps

3.3
3.3 from 802 Reviews and Ratings
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Average Rating

3.3

/
5

802 Reviews

5 Star
31%
4 Star
24%
3 Star
15%
2 Star
8%
1 Star
23%

Filtered Reviews

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Review Time

I was sent the wrong colour, no refund

I was sent the wrong colour, they couldn'???t replace as the original colour I purchased was out of stock. I was told I could get a refund if posted the wrong item back at my own cost - which I did, to the address specified but they say it hasn'???t arrived. Shame as I'???m now out of pocket for original item & the postage I paid to return it. The guy was polite but not great customer service, I was sent the wrong item and haven'???t been refunded. I don'???t even still have the wrong item as I sent it back. I wouldn'???t recommend this company in case the same happens to you. I ended up buying on Amazon for a cheaper price.

2
Date of experience: Nov 23, 2024
Neil McCartan
I did not receive the order

I did not receive the order

1
Date of experience: Dec 05, 2024
Great selection and found exactly what

Great selection and found exactly what I was looking for. A small query was dealt with promptly and efficiently. However a little confused when packaging did not match what I ordered but this was explained as above.

4
Date of experience: Nov 27, 2024
Great to find the strap I wanted

Great service

3
Date of experience: Nov 28, 2024
Great service

The charger for my fit bit luxe stopped working . Ordered new one from fit straps and it arrived within a couple of days . Great service

5
Date of experience: Nov 13, 2024
Thomas Cunningham
Quality strap

Quality strap, fast delivery, responsive to emails

4
Date of experience: Nov 28, 2024
Scam company

Scam company. Watch strap fell apart after 3 weeks and company won'???t respond to emails.

1
Date of experience: Nov 29, 2024
Great watch straps

Great watch straps. Lovely colours. Leather rose gold is my current favourite!Arrive super quick and well packaged.

2
Date of experience: Nov 26, 2024
New Fitbit charger

Ordered a new charger for a Fitbit and was just wondering when it was coming (our post is a little erratic and there had been a bank holiday) when Andy checked whether it had arrived. This impressed me. It hadn't at that point, but turned up the following day. My new charger is better than the one originally supplied.

4
Date of experience: Nov 20, 2024
Rebecca Johns
Fantastic customer service when my

Fantastic customer service when my order didn't arrive and the status of my package was incorrect. They sent me a new package out which arrived this morning.

4
Date of experience: Nov 17, 2024

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Business Details

  • Upgrade your smartwatch with premium watch bands for Apple, Fitbit, Garmin & Samsung. Stylish, durable & perfect for any occasion with Free UK delivery on orders over £20

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