Fitstraps

3.3
3.3 from 802 Reviews and Ratings
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I was sent the wrong colour, no refund

I was sent the wrong colour, they couldn'???t replace as the original colour I purchased was out of stock. I was told I could get a refund if posted the wrong item back at my own cost - which I did, to the address specified but they say it hasn'???t arrived. Shame as I'???m now out of pocket for original item & the postage I paid to return it. The guy was polite but not great customer service, I was sent the wrong item and haven'???t been refunded. I don'???t even still have the wrong item as I sent it back. I wouldn'???t recommend this company in case the same happens to you. I ended up buying on Amazon for a cheaper price.

2
Date of experience: Nov 23, 2024

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