Name: Fitstraps
Rating: 3.3

Matthew Innes

5 months ago

Item never arrived

Item never arrived. No tracking link. No response to any customer queries. Avoid at all costs.

Date of experience: Dec 13, 2024

ben

6 months ago

Amazing customer service

Amazing customer service. Would have been a 5 star but i had some issues fitting the new strap to my garmin model.However staff really helpful

Date of experience: Dec 30, 2024

Maria Hurlstone

6 months ago

Despite my contacted you several times

Despite my contacted you several times I still have not received my order of 1/12/24 and confirmed by yourselves on 2/12/24. Neither have I received a reply to any correspondence. I have received nearly five other emails however, asking me for feedback and encouragement to order more.I am still waiting for the three straps which are Christmas gifts for my daughter. Please contact me somebody!

Date of experience: Dec 31, 2024

Chris Bibb

6 months ago

This company are to be avoided

This company are to be avoided. Didn't send my order, won't communicate. I have had to use my bank to claim my money back. Avoid rhem

Date of experience: Dec 30, 2024

abo

6 months ago

The products arrived punctually

The products arrived punctually. I love the little magnetic screwdriver. Sadly, the strap around one of the screws gave way in the first 24 hours. I've ended up gluing that strap on, so not entirely satisfactory.

Date of experience: Dec 11, 2024

Heidi Miles

6 months ago

Prompt and efficient service

I did email the company as the website page for my order did not show it had been despatch. I received a reply a few hours later and just before the watch arrived. Received my strap within a week of ordering. It was exactly as described and what I wanted plus customer service prompt and efficient.

Date of experience: Dec 14, 2024

Michael Langman

6 months ago

The actual straps are great

The actual straps are great, however the white one showed a silver clasp in the picture, but was black when it arrived. I already had one like that, which is why I was buying the new one.

Date of experience: Dec 26, 2024

Lynda Fraser

6 months ago

Nice Little White Strap

Nice little white strap which will be a great back up to my own Fitbit Lunar White strap.

Date of experience: Dec 11, 2024

Carol Chittenden

6 months ago

I still haven't received my order nor a

I still haven't received my order nor a reply to my email. Not happy.

Date of experience: Dec 31, 2024

Sophie Blair

6 months ago

This is my second purchase from

This is my second purchase from Fitstraps. I have a garmin running watch and it is put through a lot and is very durable and has a good quality feel. I found the service great and even a follow up message from Andy. I would definitely recommend their straps.