Review Time
Lovely lady she helped me in a tough situation as I was unable to pay my balance this month but she made sure she helped me keep my number until I'???m able to do so. Also made sure she will keep checking in on me to see if I need further assistance.
Mekalyin Davids - very helpful. Had some slight hicups with onboarding but she made it easy and spent the time to get things set up correctly - very helpful for our Accountancy practice DMP Accountants & Valuations as it's incredibly important to have communications set up perfectly. Thank you Mekalyin
Subject: Contract Cancellation Experience '??? Feedback & Request for ClarificationI called on 4th April 2025 to inquire about cancelling my contract and to confirm the contract end date, which is 13th May 2025. I spoke with a representative named Handre, who informed me that the system does not allow her to record the cancellation at this time due to the one-month notice policy. She advised that I need to call again on 13th April to initiate the cancellation.However, since 13th April falls on a weekend, I followed up by email to ask which date would be acceptable to provide notice, so I can avoid breaching the contract. I'???m currently waiting for a response from Handre, along with a copy of the contract renewal details, as I could not find any annual renewal emails when I checked my records.While I'???ve been satisfied with the service itself and found the staff to be polite and helpful, I do not recommend this company for those planning to leave. The cancellation process is unnecessarily complicated, and staff are asked several intrusive questions, such as why they are leaving and which supplier they are switching to.I hope this matter will be clarified promptly.
Dear B-Online Customer Support,I am writing to express my serious concerns regarding the ongoing issues I have experienced with your company following the termination of my contract.I was a customer of B-Online for one year. As my business had ceased operations, I informed your team via telephone during the 12th month of service that I did not wish to renew the contract. I was assured at the time that my contract would end following payment for the 13th month and that no further charges would be applied.However, I subsequently received an invoice for the 14th month. I contacted your support team once again and was told that my service had already been terminated and that the charge would be cancelled. Despite this reassurance, I have now received yet another invoice '??? this time for the 15th month. To make matters worse, I can no longer log into the mobile app, which confirms that my account is no longer active.Frankly, I am baffled. What kind of company, what kind of system, and what kind of customer service allows a client to be placed in such a confusing and frustrating position?May I ask: how many times must a customer contact your support team in order to successfully terminate a contract?I expect a prompt and formal response from your company, and a resolution to this matter without any further delay. Please confirm that my account has been permanently closed and that no further charges will be issued.Yours sincerely,Man Ho WongI saw the missing calls. ThanksI'm working nowPlease call me after 3pm today or tomorrow morning ? Cheers8 April 2025 update:Thank you for your company'???s prompt response to my complaint. I'???m very pleased that my account has finally been successfully cancelled. I have updated my rating. Thank you, and I wish you a pleasant day.
I made a complaint following a bumpy start with our engagement with this company, Zoe who is the credit control manager, called me listened to my concerns and a resolution was given. I am very happy with the service that she provided me and hopefully won't need to reach out to management in the future.
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