Subject: Contract Cancellation Experience '??? Feedback & Request for ClarificationI called on 4th April 2025 to inquire about cancelling my contract and to confirm the contract end date, which is 13th May 2025. I spoke with a representative named Handre, who informed me that the system does not allow her to record the cancellation at this time due to the one-month notice policy. She advised that I need to call again on 13th April to initiate the cancellation.However, since 13th April falls on a weekend, I followed up by email to ask which date would be acceptable to provide notice, so I can avoid breaching the contract. I'???m currently waiting for a response from Handre, along with a copy of the contract renewal details, as I could not find any annual renewal emails when I checked my records.While I'???ve been satisfied with the service itself and found the staff to be polite and helpful, I do not recommend this company for those planning to leave. The cancellation process is unnecessarily complicated, and staff are asked several intrusive questions, such as why they are leaving and which supplier they are switching to.I hope this matter will be clarified promptly.
