First class service, really filled with confidence regarding recovering my money. William provided great advice about the recovery process. I am looking forward to receiving my refund shortly.

Date of experience: April 02, 2025

Fayr was really helpful

Date of experience: April 12, 2025

I had a very positive experience after submitting an enquiry to Money shield. I was promptly contacted by Callum Williams, a First Responses Advisor, who provided exceptional support. He listened empathetically to my concerns and asked thorough, relevant questions to fully understand the issue. I appreciated his transparency in explaining what to expect throughout the process, and he took the time to answer all of my followup questions in detail. I felt genuinely supported.

Date of experience: April 10, 2025

I actually felt listened to and felt completely at ease when I had the opportunity to speak with Beverly for the 1st time. Thank you Beverly for your understanding, patience with and the professional courteousy that you showered me with. Bless you. Thanks. X

Date of experience: March 29, 2025

William provided great support

Date of experience: April 15, 2025

He was polite and easy to talk to. Thank you.

Date of experience: March 28, 2025

A very smooth journey, although you have to be very patient and it can take a long time to get results and sometimes the result could be what you dont want but the staff is really helpful and keeps you informed throughout!

Date of experience: April 11, 2025

Just had a phone call with Jack Wilson and seems very understanding and positive regarding my claim. Was thorough and helpful took everything down,thank you Jack.

Date of experience: April 19, 2025

Very professional

Date of experience: April 15, 2025

I thought that William from Money shield was very helpful and would highly recommend. Thanks William

Date of experience: March 31, 2025

Its best in the town, I would recommend everyone.. Give it a go without second thought ??

Date of experience: April 09, 2025

Very informative and thorough the agents name was Paul Carsen he made sure I understood everything

Date of experience: April 05, 2025

Hannah was very informative and has been very helpful. Before I engaged with Money shield I wasnt even aware that I had an option to initiate a complaint against a bank, let alone fraud.

Date of experience: March 30, 2025

The phone call I got from Callum Williams was very good, nice and pleasant and very knowledgeable.

Date of experience: March 27, 2025

Alice Foster stood out as she was attentive worked efficiently with compassion most importantly followed through with her commitments. Standout professional.

Date of experience: April 11, 2025

My initial contact was with Jack Wilson.He treated me very well and was sympathetic to my cause.He logged my case and started me on what I hope will be a successful process.Thank you Jack for your exMoney shieldlent service

Date of experience: April 07, 2025

Easy conversation with Callum Williams. Process explained clearly and appointment booked for a visit with ease to meet my needs. Hopefully rest of the process will be as smooth sailing. Thank you

Date of experience: April 04, 2025

Jack Wilson made me feel that Money shield cared about their clients and I was assured they would do their best to recover the lost funds

Date of experience: March 22, 2025

Jack at Money shield rang me we an informal chat and he made me feel at ease thank you

Date of experience: March 29, 2025

Alice Foster was extremely helpful in all aspects of my claim. Helped me with some questions I had and always replied promptly. Was a delight to deal with.

Date of experience: April 16, 2025