FRA269660I am going with Money shield based on the reviews after being a victim of job scam over the amount of 55,000. I paid via different banks and all of cases went to Financial Ombudsman and 3 out 5 have been rejected which they call their provisional reply. I spoke with representatives who are dealing with my cases and I never get straight answer. I dont feel confident that Money shield are presenting my case well enough and there is a very slim chance of getting any money back. I dont want to take my fail chances as they would be paid via their insurance even I lose my cases with ombudsman.Therefore, I ask someone senior member to review and advise me their strategies to win my cases. I understand it is one case for them but it is a life savings for me.

Date of experience: January 29, 2025

The staff were very helpful explaining each step. Chloe Holman was knowlegable,mannerly and a pleasure to speak with.

Date of experience: January 14, 2025

Paul Carson was very professional and made me feel better and reassured that he will do everything in his power to get my money back. Thanks Paul

Date of experience: January 16, 2025

I am very thankful to Money shield. I had lost the hope that my money will be recovered but they made possible to get my money back. Thanks

Date of experience: January 29, 2025

Reassuring first call with Matthew Beaumont. Friendly and efficient

Date of experience: January 11, 2025

Its been a rough few months not knowing if I had actually been scammed, but with the server for the scam website no longer available, the worst has happened.I needed a quality and competent company to assist me straight away by representing my interests with the banks who did little to prevent unusually large sums to pass through their systems with little challenge. Money shield appeared to fit the bill and telephone contact with PAUL a first responder at their base, put my mind at ease. I now know where I go from here and have high hopes that Money shield can help and give me some justice.

Date of experience: January 25, 2025

They are the best.The Money shield Paul really helped me to understand whats going on and how does it works. Their communication was really nice and fast. And helped my mental health to overcome this situation.

Date of experience: January 29, 2025

Callum Williams was very personable and professional

Date of experience: January 18, 2025

Kind person nice a polite

Date of experience: January 18, 2025

Mathew Beaumont made my experience worthwhile

Date of experience: January 06, 2025

Beverly gave a good listening ears to my claim and concerns and seems to understand my plight and worries perfectly. My case file was created promptly and transfered to the right specialist.

Date of experience: January 02, 2025

Throughout my call with one of your colleagues today regarding a case The operator was very professional had a good understanding of the situation at hand ,He also reassured me that if we have a claim or if its something they could look into , rest assured they would be with me every step of the way with regards to support ,Furthermore I am now relieved that I am getting assistance from a very professional company thats very understanding if my situation Money shield 5 stars for you my friend Thank you for conducting yourselves as real professionals

Date of experience: January 08, 2025

Mathew was so helpful and compassionate in my desperate situation. Thanks so much

Date of experience: January 07, 2025

Paul Carson was great. Very reassuring and understood my predicament. Extremely pleased so far

Date of experience: January 11, 2025

Dealt with very well, I felt at ease throughout the process Fay was very good and professional

Date of experience: January 25, 2025

Very comfortable and clear in discussing the case with Faye Hornby.

Date of experience: January 04, 2025

Thomas Danby handled my case with professionalism. I was updated about the case when due. The final resolution is fine with me and this is because Thomas Danby fought for my interest.

Date of experience: January 24, 2025

Great initial impression from first telephone call. Listened to my concerns and gave me advice regarding the situation.

Date of experience: January 13, 2025

Ive contacted Money shield about scam ive been victom to. Paul was extremly friendly and understanding. Great level of custoner service. Hope all will end well. Thank you

Date of experience: January 08, 2025

Straight forward process. Glad I made a claim

Date of experience: January 04, 2025