Review of Trip
Review of Guestreservations
This website displays itself as though it is the direct website to book hotels- with pricing very similar to the direct price on the hotel site. I believed up until check in that I had booked direct. I paid $200 in fees to guest reservations only to find that those fees were NOT the hotel fees and there were separate hotel fees to be paid directly to the hotel. I paid $200 in fees to guest reservations and over $100 in fees to the hotel itself. Even on my credit card statement, the charge is labeled in a way that makes it seem as though I was charged by the hotel directly.Be SO careful when booking hotels because the URLs and charging name of this company mimic the legitimate URLS and practices of the hotels they book for!! This is absolutely a scam and I am shocked that this company has been able to operate this way.They are not BBB accredited, as I found out when I went to leave a review for this company on the BBB as well. The BBB lists a contact (Chantal Reynolds) for "Customer Success" for this company, but a Google search of her name with this company does not yield anything of value. I am doubtful that this Customer Success representative exists or is legitimate.
