Do NOT pay for the refund Add-on!I booked a hotel at a cheaper price than listed elsewhere. With 11 days away I learned I would not have the day off due to another co-working going on leave and I would be required to fill in. I explained the situation but because it wasn't 1 of the very specific reasons to refund under "terms and conditions" was denied without further opportunity to litigate the situation. It was also explained that any situation will that is covered requires signed doctors notes. If it was related to work and accepted would required proof of 2 years employment AND a written and signed letter from the company. Super . Com does everything in their power to refuse refunds. I verified this when reading of other folks having similar issues. I will never use this site again. If you choose to use this site, do NOT pay for the refund add-on. The refund add-on is a scam that "super.com" uses their "discretion" to not fulfill. Anti-consumer borderline predatory practice.