I paid extra for the "Free Cancellation" option on a hotel booking near Chicago. When my flight was cancelled by the airline, I tried to get a refund. Rather than being given a one or two click path like most sites, this place had me go through a lengthy process of documentation of me, the flight, and other details - and on the final page would only offer a refund to a bank account. Easy to book and pay with credit card - but the "Free Cancellation" was not free, and it did not really allow for cancellation. Also - their fine print regarding "Eligible Reasons" for cancellation was a great example of how The Man likes to mess with us - to put it mildy
