Room rate was €125. Charge me €195. Didn’t send me a confirmation email or booking reference. Phone line on website is automated and required itinerary number this to get through to an agent. Eventually I got through to someone in the sales team who found my booking and provided me with the itinerary number. And said there were €60 euro in charges that covered ‘free breakfast’ and parking that I did not book. And hotel fees. A complete scam. Nowhere in booking journey were any of these fees highlighted.
