Update: They have canceled my booking without refunding when I specificaly stated I needed a refund. Still waiting on a response regarding when my refund arrives.Got an unauthorized charge from this service and there is no possible way of reaching anyone to get my money refunded for a booking I never intended to authorize. Incredibly frustrating seeing as the charge was incredibly high and the customer service seems to move at a snails pace. Hoping they answer quickly to resolve it and maybe this service can be salvaged.
