We approached a lovely young lady at the desk and we asked about membership for my son who receives pip for a number of conditions and me as his full time carer. She was very patient with my son whilst he downloaded the app, she than assisted him in completing his membership and uploading his documentation. She than explained how it works, setting me up with a membership and processing both our fees and talked us through the process. My son isn't good at coping with strangers but she was so lovely, non patronising to either of us and explained everything very clearly. Not only was she polite, respectful but really kind and helpful and didnt make us feel like we were a hinderence, especially as she had to deal with several other people whilst we were there, I apologised for taking her time but she stressed she really didnt mind at all. She was lovely.
